Description

Purpose:
The Dispatcher is responsible for coordinating emergent and nonemergent medical transportation, for verifying that the patient meets medical criteria for a BLS/ALS ambulance, for suggesting alternate levels of transport, including stretcher van or wheelchair van when an ambulance is not appropriate, and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time.

Responsibilities:

• Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio, and Northern West Virginia. Uses available resources and follows the directions of management in the selection and scheduling of appropriate services.
• Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact-finding to determine needs and the ability to control and manage the interaction with the caller.
• Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
• Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coverage as required and documents all transports according to protocol.
• Collect and provide data for the use of suppliers or customers as required by management.
• Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurtures relationships with both internal and external customers.

Qualifications

• High School graduate or GED required.
• Prior experience in the service industry and dispatch experience is preferred.
• Knowledge and skill in using standard PC applications to include Microsoft office requests.
• EMT or First Responder experience preferred.
• Excellent interpersonal, communication, organizational, problem-solving, and conflict resolution skills are essential.
• The ability to work independently and be accountable is required as is good judgment in the use of supervision.
• The ability to be flexible, to manage multiple clinical demands at any one time, and to work in a fast-paced and at times highly stressful environment is essential.
• The ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.
• The ability to form effective, positive, and collaborative relationships with the multi-disciplinary team and community representatives is critical.
• The ability to maintain confidentiality at all times is required.
• The ability to maintain a professional appearance at all times is essential.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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