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   Current UPMC employees must apply in HR Direct

Systems Analyst - Senior

  • Job ID: 760427993
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: IT Svc Management Office
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $38.62 to $58.88 / hour

Description

Description

The IT Service Management Office at UPMC is hiring a Senior Systems Analyst to oversee and support the reporting capabilities within the department.  You will have the opportunity to work REMOTE for the most of this role, however there will be days that you will need to be on site. This role will focus on the building and design of dashboards to monitor and review asset and service management practices.  This encompasses, working with a team to identify the business needs and requirements, developing and maintaining key metrics and dashboards, identifying areas of improvement and opportunities to enhance efficiencies and data quality, managing customer expectations, presenting to various levels of leadership, and continually finding ways to improve existing reports. 

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

  • System Integration, may be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • SDLC (System Development Life Cycle)Have a proficient understanding of multiple system/application development life cycles.
  • Data Quality, maintain data quality at all times. 
  • Application Upgrades and Implementation, identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary. Will be using Power BI as reoporting platform.
  • Interactions with Others, successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Communication, responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Data Confidentiality/Security, maintain confidentiality of sensitive information at all times.
  • Project Management. take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • Vendor Relationships, interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • End User Training, ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Documentation, complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities)Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
  • Report Writing/Analysis, write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
  • Process Improvement, ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
  • Self-Development, responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

 

Qualifications

Qualifications

  • Typically has 5+ years experience with modern technology and application support through education or practical experience. Highly driven and self-motivated to exceed expectations.
  • Experience with reporting platforms, such as PowerBI preferred
  • Experience with data management and data analysis preferred
  • Ability to foster relationships with all levels of the organization preferred
  • Robust presentation skills, including the ability to translate information to a variety of audiences preferred
  • Ability to work independently and in a team based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:
Preferred Licensure: ACBT - Avaya CBT CXADMIN - AVST Cert CX Admin ITIL - IT Infrastructure Library


UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct