Description
UPMC Corporate is hiring an IOT Training Specialist, Revenue Cycle. In this role, you will be responsible for assessing, supporting, coaching and training for revenue cycle Departments and Users for the system. The IOT is also responsible for creating and maintaining various training modules as well as best practices on all revenue cycle systems. In addition, they will process this in support of standard protocols in a consumer-centric culture that aligns with UPMC's core values.
The IOT Training Specialist must work closely with all UPMC business units and management to maintain the highest levels of quality and service for patient and physician satisfaction and revenue maximization. The candidate will do this in a manner that complies with standards established by UPMC as well as outside regulatory and accreditation agencies. The candidate will also support implementations, coach and mentor users and support/lead optimization projects related to revenue cycle operations.
This role will be based at the Quantum I in Pittsburgh , but may require travel outside of the Pittsburgh region in support of project kick-offs, mentoring or reinforcement of local teams to cover the project schedule. The schedule is Monday through Friday during normal business hours.
Apply today to join the IOT team!
Responsibilities:
The IOT Training Specialist must work closely with all UPMC business units and management to maintain the highest levels of quality and service for patient and physician satisfaction and revenue maximization. The candidate will do this in a manner that complies with standards established by UPMC as well as outside regulatory and accreditation agencies. The candidate will also support implementations, coach and mentor users and support/lead optimization projects related to revenue cycle operations.
This role will be based at the Quantum I in Pittsburgh , but may require travel outside of the Pittsburgh region in support of project kick-offs, mentoring or reinforcement of local teams to cover the project schedule. The schedule is Monday through Friday during normal business hours.
Apply today to join the IOT team!
Responsibilities:
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Responsible for effective and thorough user education based on established standard protocols.
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Travel within the Tri-State region in support of IOT integration projects is required, as necessary.
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Performs duties and job responsibilities in a manner that promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions
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Responsible for thorough operational assessments, documentation, and operational support local and regionally
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Responsible for fostering partnerships with all Department Managers, Physician and Hospital Key Division and Executive Administrators across the System to provide a consistent and effective training track including a focus on computer based learning, implementation support as well as class room learning
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Responsible for implementing and optimizing a consumer-centric revenue cycle workflow, standardization and simplification process for practices not meeting revenue cycle metrics by way of effective and timely learning modules in a variety of delivery methods.
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Responsible for assessing and responding to Department requests related to training matters
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Responsible for the monitoring of consistent benchmarks, thresholds and departmental level metrics that are defined, measurable, tracked and trended as well as a user support methodology related to training . Will act as the primary project lead on regional initiatives as needed to augment the regional support teams.
Qualifications
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Bachelor's degree and two years of relevant experience, OR Associate's degree and three years of relevant experience, OR High School Diploma/GED and four years of relevant experience required.
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Staff Management experience preferred.
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Thorough knowledge effective presentation technique. Experience in designing education programs preferred.
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Experience with adult learning preferred.
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Previous soft skills training preferred.
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Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem-solve.
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This individual must be highly agile, demonstrate critical thinking skills and able to function in a high-pressure environment with very little direct supervision.
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Project management experience required.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
