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Supervisor, Patient Access - Revenue Cycle

  • Job ID: 830147234
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Access
  • Location: 207 Foote Avenue, Jamestown NY 14702
  • Union Position: No
  • Salary Range: $22.06 to $38.18 / hour

Description

Do you have prior supervisor experience? UPMC Chautauqua is looking to hire a Supervisor for Patient Access Revenue Cycle. In this role, you will work Monday through Friday during business hours. At times you can be asked to assist with other hours and days as needed by the department. 
 
This position will perform a wide variety of functions dependent on the needs of the department. They are responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. This position needs to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.


Responsibilities:
  • Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
  • Participate in assigned committees, special project tasks, and workgroups as directed by department management.
  • Foster an environment that encourages associate growth and development. - Serve as a coach, mentor, team builder, and facilitator. - Provides on-call support to staff in the event of problems and/or staffing concerns. - Serves as a resource person for technical and/or operational questions as a liaison with clinical and nonclinical departments ensuring the highest standards of data integrity is met. - Identify problems; define alternatives and recommends practical efficient solutions.
  • Responsible for training new associates and providing ongoing education and communication to staff. - Review to ensure 100% compliance with uLearn requirements is met. - Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
  • Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
  • Conduct new associate interviews working with HR to finalize process. Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
  • Develop and update work specific procedural and policy documentation.

 

Qualifications

  • BS in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services OR HS/Equivalent and three years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
  • Know insurance pre-certification/pre-authorization,
  • Managed Care, Medicare/Medicaid and Commercial insurance plans.
  • Prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances:
  • Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.


UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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