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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Service Coordinator (Multiple Openings, Various Client Focus Areas)

Description

UPMC Western Behavioral Health is hiring for multiple Service Coordinators in the Pittsburgh, PA area!

Do you have a desire to advocate for those within our community facing various mental health struggles with the aim to assist in reaching their goals and transforming their lives?  Are you an individual with an educational background in behavioral health or human service field looking­­­­­ to dive into a rewarding career helping others while gaining valuable experience in a growing field? If so, we warmly invite you to apply to our multiple openings for full-time Service Coordinators within UPMC’s Western Psychiatric Hospital.  

The Service Coordinator is a specialist in connecting the person served with community resources. We offer a hybrid work model. Your work is in the field working directly with the people we serve. You have the option to complete the administrative tasks at your home or in our office with the laptop and cell phone that we provide. There is minimal need to go to our office. We offer office space for those that prefer that setting. We offer flexible scheduling after six months of employment. This includes the option of (4) ten-hour shifts if that meets your needs.

The Service Coordinator will be assigned to work with individuals with a mental health diagnosis. The Service Coordinator will complete an assessment, service plan, and follow the interventions from the service plan. All actions must be documented in electronic medical records in real-time or within 24 hours.

 The ideal candidate will have prior experience within a behavioral health or human service capacity, in addition to having a valid driver’s license and reliable vehicle to meet with consumers throughout the community. The starting rate for this position is $17.96, prior to crediting for any applicable experience beyond the minimum qualifications. Mileage and parking reimbursement provided. The schedule for this position is 8:30a-5p with the occasional evening depending upon consumer availability. This position is off for UPMC holidays. 

The Service Coordinator is now eligible for a SIGN-ON BONUS! If you are seeking a change and looking to make a difference in an underserved population, now is your moment to find your place at UPMC!!!

Sign-On Bonus Details 

  • 18-month work commitment--$3,000

At UPMC, we offer a Total Rewards package that is comprised of compensation, benefits, performance, and recognition, plus work-life needs and opportunities, development, and career opportunities. With offerings like medical coverage, a comprehensive retirement program paid time off, and paid parental leave, UPMC provides a Total Rewards package that few employers can match. In fact, a recent study conducted by Aon Consulting values our package a substantial 20% higher than other health care employers in the markets we serve.  

 

Responsibilities: 

 

 

  • Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
  • All Service Coordinators are required to participate in the On-Call Service per department guidelines.
  • Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone).
  • Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services.
  • BLENDED LEVEL OF SERVICE COORDINATION Ensures the frequency of contact with the individual being served (or the parents if the individual is a child or adolescent) is based on the individual's needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload maximum of 30 individuals for adults and 25 for children.
  • Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs.
  • Develops relationships with the individual, his/her family and other important people in his/her life. This engagement will be persistent and will result in an enduring relationship. The persistence is evident in frequent outreach and genuine concern over a lengthy period of time.
  • Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, supported employment, OVR, D&A). Assists individuals and families to identify, link, access, and coordinate such resources.
  • Evaluate all services received by individuals who are served by the Service Coordination program. Reviews cases, meets with individuals' families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office.
  • Fosters an agency culture of cooperation by focusing on problem resolution and activities that support the agency mission, communicating information to the staff, participating with other staff on selected special projects, cooperating with agency personnel to facilitate program operations.
  • In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs.
  • Investigates new resources and communicates with Directors of prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.
  • Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Prepares for formal audits
  • Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.
  • Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery.
  • Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts. On site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required.
  • SINGLE POINT OF ACCOUNTABILITY (SPA). Be the go-to resource for the person served and his/her family and the system of care. Assure that there are effective 'safety net resources for the persons served. o Clearly communicate to the person what they can expect from the system and what the system will expect of them. Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths. Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings. Assure there is cross-system coordination of services and that services are being provided. Develop relationships that endure with persistent outreach even when there is a reluctance to receive services. Assist the person served in developing and using natural supports. o Be a persistent advocate for those served and give feedback on systemic problems.
  • Provide a consistent positive outlook that encourages recovery and full inclusion in the community.
  • Utilizes at least 55% of available time in service to individuals being served.

 

 

 

 

 

 

 

Qualifications

  • Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. Other fields of study may be considered with coursework of at least 12 credits in Human Services.
  • One year related experience preferred.
  • Prior experience working in community settings preferred. 
  • Safe driving record required. 
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

ATTENTION: If your degree is NOT in Social Work, Psychology, or Counseling, transcripts must be attached for consideration.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Basic Life Support or Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities 

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

 

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct