COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Payment Optimization Support Technician


UPMC Health Plan is hiring a team of full-time Payment Optimization Support Technicians to support the Payment Integrity Unit. This position will be responsible for the retrieval and distribution of medical record information needed for patient care, insurance, and legal purposes. This is a Monday- Friday daylight role and is based out of Erie, PA. This is a hybrid role, with some remote/work-from-home privileges, as well as some travel to the office for trainings, meetings, department needs, etc.



  • Participate in training programs as available/requested.
  • Assist other departments during periods of backlogs.
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
  • Maintain employee/insured confidentiality.
  • Work overtime as required per business need.
  • Identify areas of concern that may compromise client satisfaction.
  • Extract medical records from various systems.
  • Performs quality checks on records before sending.
  • Merge Extracted files to be submitted to HMS.
  • Effectively prioritize and complete all assigned tasks.
  • Release patient health information appropriately to requestors according to State and Federal regulations as well as UPMC and Insurance Services Division (ISD).



  • High school graduate or equivalent required.
  • Medical terminology and/or previous medical record experience preferred.
  • Competent in MS Office and strong PC skills preferred.
  • Ability to demonstrate organizational, interpersonal, and communication skills.
  • Maintain designated production and quality standards required.
  • General knowledge HIPAA (Health Insurance Portability & Accountability Act).

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct