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   Current UPMC employees must apply in HR Direct

Practice Manager

Description

UPMC Hillman Cancer Center is currently hiring a Practice Manager to provide support to the Medical Oncology Department within our robust Oncology Clinic that delivers life changing medicine right in New Castle, PA! This is an integrated Cancer Center that collaborates with Maple Tree Alliance, who provides Oncology specific, on-site therapy.

This position will be responsible for day-to-day operations, including oversight of provider and treatment schedules, staffing, and patient experience. Having an understanding of standard medical oncology front office duties is helpful – check-in/check-out, scheduling, phone call management, registration, chart preparation, financial counseling, etc.

The Practice Manager will be responsible for directing, supervising and coordinating staff and operations of the practice site to ensure quality patient care. This position requires strong communication skills and positive attitude as this individual may be the first point of contact for new patients and referring physicians. The ideal candidate will have experience managing operations in a busy, complex office.


Responsibilities:

  • Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manages all functions of the financial and patient management system at physician offices.
  • Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
  • Integration of new physicians into CMI practices.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
  • Identifies and resolves work problems to ensure quality patient service.
  • Communicates effectively with senior management and physicians providing regular updates on operations.

 

Qualifications

  • Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization.
  • OR Master's Degree in health or business administration and 1 year of office management experience including one year in a health care organization.
  • OR Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization.
  • OR High School Diploma and 8 years of office management experience including one year in a health care organization.


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct