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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

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   Current UPMC employees must apply in HR Direct

Case Manager II - Safe Harbor

  • Job ID: 831608591
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Mostly day shift with some flexibility
  • Shift: Day Job
  • Facility: Mon Yough Community Services
  • Department: United Way Com Schl Grnt
  • Location: 1330 West 26 Street, Erie PA 16508
  • Union Position: No
  • Salary Range: $15.90 to $24.38 / hour


The Case Manager II will provide case management services to an assigned caseload. This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.
They will work with children and families who attend the original 5 Community Schools in Erie Public Schools. This is a grant funded program through the Department of Education.
The candidate should be a eam player and possess good verbal and written communication skills.

  • Will provide case management services, using a system of recovery that integrates mental health services, drug and alcohol services and community resources, to an assigned caseload.
  • Identify the psychiatric, social, emotional, educational, housing, vocational and economic needs of individuals through a continuous process in conjunction with the individual, involved support members and supervisor.
  • Emphasis during assessment shall be placed on assisting the individual in maximizing their success in the community through successful use of the lowest levels of care possible, formal and informal supports, and in accordance with the individual's strengths, interests, and goals.
  • As applicable, staff will:
    • Complete assessments for all individuals to determine case management needs and activities
    • Develop an agreed upon plan for case management services, which may include a collaborative recovery oriented service plan in cooperation with the individual, supervisor and other professionals.
    • Assist in writing Safety Crisis Plans.
    • Serve in the capacity of liaison either linked to or embedded within clinics, hospitals, or other community partners as assigned, and provide requested case management services to individuals served by those entities.
  • Provide case management services which will assist individuals in attaining the following outcomes:
    • Increasing community living through diversion from hospitalization, incarceration, and building community resources.
    • Engaging in mental health treatment.
    • Facilitate crisis intervention services according to program guidelines.
    • Entrance into appropriate vocational or educational services and activities.
    • Implement service plans in cooperation with the individual, their supports and other professionals.
  • Provide various behavioral health trainings to staff at Personal Care Home settings in order to enhance their understanding of and professional competence in working with our shared clients and any clients they house that are living with psychiatric disability.
  • Serve in the capacity of liaison either linked to or embedded within clinics, hospitals, or other community partners as assigned, and provide requested case management services to individuals served by those entities.
  • Evaluate the individual's progress based upon the agreed case management services and/or service plans at required times and as special needs arise.
  • Revise case management activities and/or service plans in cooperation with the individual, their supports, other team members, and supervisor.
  • Refer individuals to allied community organizations and agencies for assistance with needs that cannot be met by the program or Agency.
  • Advocate for individuals in securing necessary services and resources to meet their needs.
  • Communicate effectively regarding individual progress through reports, records, and team conferences.
  • Assist individuals and families managing personal crisis.
  • Function in the Case Manager role utilizing work time under the following guidelines:
    • Maintain contact and services to clients according to program standards and description.
    • Complete all paperwork required by regulations and program standards.
    • Participate in on-call rotation as applicable to the program.
  • Assist supervisor with creating call schedule, running team meetings, or other administrative support.
  • Serve as peer trainer and/or mentor for new case management staff.
  • Represent the case management program in internal and external treatment team meetings as a proxy for the team supervisor(s).
  • Lead program outreach activities as assigned.
  • Participate in educational programs, quality assurance, and quality improvement activities.
  • Maintain and protect the individual and Agency confidentiality.
  • Promote personal and co-worker safety during work duties.
  • Represent and participate in Agency professional and community activities as requested.
  • Endeavor to achieve and maintain quality and consumer satisfaction in the delivery of services to internal/external customers.
  • Demonstrate support of Agency mission and philosophy in delivery of services.
  • Demonstrates competency in welcoming expectations.



  • Bachelor's Degree in Sociology, Social Work, Psychology, Criminology or related field required.
  • Master's Degree in Sociology, Social Work, Psychology, Criminology, or related field preferred.
  • Minimum of three years related work experience required.
  • Competency in computer skills in a Windows based environment.
  • Experience working with children and families is helpful.
  • Access to transportation in the Agency service area with valid Pennsylvania driver's license and auto liability insurance.
  • Availability for evening and weekend on-call basis.

Licensure, Certifications, and Clearances:
  • Automotive Insurance
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct