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Destination Coordinator

Description

UPMC Magee-Womens Hospital is seeking a Casual Destination Coordinator to support the Parking department!

The ideal candidate for this position will have flexibility with their schedule, as this department is a 24/7 operation, and coverage for other shifts is occasionally needed. Hours are subject to change based on business needs

The Destination Coordinator interacts directly with patients and visitors, providing directions, information, and assistance to all hospital guests. Duties for this position also include, but are not limited to, answering, or referring incoming calls appropriately, creating security access badges for entry to the maternity ward/unit, looking up appointments for patients, escorting patients and/or visitors to the appropriate place, and serving as a parking cashier for the valet team.

Exceptional customer service skills are vital to this role, as are strong phone etiquette, interpersonal, and team-work skills. Some medically terminology knowledge is preferred, as is the ability to demonstrate critical thinking and multitasking skills.


Responsibilities:

  • Serve as Hospital liaison.
  • Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours. 
  • Issue courtesy parking discounts and free passes when appropriate. 
  • Use the personal computer and CRT for dissemination of patient information.
  • Maintain piano music in the lobby per appointed schedule.
  • Issue patient scooters to patients and visitors as needed.
  • Assist with parking and traffic control in designated valet parking areas as directed by parking supervisor or manager on an as needed basis. 
  • Assist with parking valet booth key management function as needed.
  • Provide physical assistance to customers to facilitate movement within our facility. 
    • May include transport via wheelchair.
  • Operate the parking department's radios per established procedure.
  • Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
  • Respect patient confidentiality and withhold restrictive information.
  • Assist with parking cashier functions and validate patient parking.
  • Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Use departmental guidelines in the handling of medical and security emergencies.  
  • Maintain upkeep of Hospital lobby and report general maintenance and safety concerns.
  • Greet Hospital guests, and provide appropriate verbal assistance, guidance, and direction to visitors and patients as needed.  
  • Serve as a reference source regarding visiting hours, directions, package delivery, general admitting, and Hospital policies.
  • Train and orient volunteers and new employees at the Information Desk.
  • Operate all vehicles entrusted to the valet service in a safe and responsible manner on an as needed basis.

Qualifications

  • Completion of High school diploma or GED equivalent.
  • One-year greeter experience or equivalent work experience.
  • Some knowledge of medical terminology helpful.
  • Excellent time management and organizational skills.
  • Excellent interpersonal and communication skills.
  • Able to monitor and assess concurrent situations and visitors.
  • Strong problem-solving skills.
  • Excellent customer service skills.
  • Strong phone etiquette/skills preferred.
  • Flexibility with work shift schedule highly preferred.


Licensure, Certifications, and Clearances:

  • Act 34


UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities.

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