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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Senior Account Manager, Workers Compensation

  • Job ID: 821311069
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Workers Comp Admin
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $33.86 to $57.80 / hour

Description

UPMC Workpartners is seeking a Senior Account Manager!
The Sr. Account Manager will serve as a strategic business partner for key clients for both the Commercial and Self-Insured Book of Business. The position will develop relationships with key clients, understand the client?s unique absence management and workers compensation program challenges in additional to their business needs. This position will develop recommendations incorporating best practices and meaningful analytics that align with the client?s business needs. This position with work with Sales team to identify opportunities in current book of business and develop strategies to meet sales goals.

Preferences are below:

  • Possess a customer service focus and be a consultant and advocate to address client needs;
  • Be resourceful, flexible and have the ability to handle difficult or escalated client situations with professionalism;
  • Possess analytical and problem-solving skills;
  • Possess knowledge of Workpartners products lines and identify areas of cross-sell or upsell opportunities;
  • Ability to strategize and collaborate with senior leaders to grow business;
  • Proficient in Microsoft platforms;
  • Ability to travel

This position is a work-from-home position!

Hours: 7:30a-4:00p or 8:00a-4:30p

Responsibilities:

 

  • Meet project plan deadlines set by project work groups (these deadlines may require extended daily work hours as required to complete).
  • Responsible for assigned account management functions across Workpartners Absence Management suite of services.
  • Gain proficiency in coordinating the account management process within the SafesForce and Risk Control technology platform.
  • Share competitive absence management intelligence and general disability management market information with product leaders and business development department.
  • Provides support during the implementation of new customers and effective integration with other Workpartners programs or other client vendors
  • Participate in the development and submission of new business proposals, client training seminars, and marketing projects as well as participate directly in customer service calls with Workpartners staff as needed.
  • Develop and further create relationships with key clients of the organization.
  • Assists with the preparation of communications, training and resource materials for staff and clients. Participate in presentations as needed
  • Identifies integrated disability service issues and trends and collaborates with customers to ensure processes are in place to continue meeting their needs in a changing environment.
  • Present and or coordinate presentations with the sales team to potential or existing clients around Workpartners and Absent Management suite of services.
  • Serve as a consultant to the client by analyzing key metric scorecards and working with program leaders, data analytics and senior management to identify areas needing improvement along with other areas of opportunity.
  • Identify opportunities to expand sales across Workpartners product lines.
  • Coordinate with the sales, marketing and business development teams to find ways to retain customers and increase client base.
  • Gather market information to present to internal product managers that will allow the organization to maintain profitability and be competitive.
  • Coordinate the implementation of new customers and effective integration with other Workpartners programs or other client vendors.
  • Coordinate with the sales, marketing and business development teams to find ways to retain customers and increase client base.
  • Assists with the preparation of communications, training and resource materials for and statistical reports for staff and clients.
  • Responsible for contract management on new accounts and contract renewals on existing accounts.
  • Provide product leaders and business development department with customer feedback and comments.
  • Maintain market awareness that supports the pursuit of new business and account growth opportunities.
  • Conduct strategic account reviews on a regular basis to review service needs and usage trends, both internal and external.
  • Ensures that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
  • Maintains a positive team approach when working with Product Teams.
  • Develop, manage, and mentor account management team and direct reports in the teams' daily workflows and activities.

 

Qualifications

  • Bachelor's degree from an accredited university required.
  • Five (5) years Account Management experience in the disability management, worker's compensation, short term disability or leave management industries is required.
  • Preferred: Experience in Employee Assistance Programs, Wellness Programs, Group Health
  • Must be self-motivated and have the ability to work independently and handle multiple priorities and deadlines simultaneously.
  • Excellent written and verbal communication skills, including negotiation skills.
  • Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues.
  • Must be resourceful, flexible and effective at exchanging ideas and managing the creative ideas of others to improve results.
  • Customer service oriented with the ability to handle emotionally charged situations.
  • Demonstrated time management skills, ability to prioritize and identify critical tasks that deliver highest impact.
  • Must possess excellent analytical, troubleshooting, and problem-solving skills; sense of urgency, responsiveness and judgment to make effective decisions is required.
  • Understanding of integrated disability management products is required.
  • Ability to work effectively across a large, highly matrixed and dynamic organization.
  • Excellent planning and project management capabilities. Advanced Microsoft Office (particularly Excel) skills.
  • Knowledge of Salesforce is helpful. Excellent Interpersonal Skills with a can-do attitude.
  • Ability to travel up to 50%.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

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   Current UPMC employees must apply in HR Direct