COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Network Convergence Engineer -Intermediate

  • Job ID: 877229720
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: VoiceCommunications IT
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $34.72 to $52.84 / hour



The Converged Network Engineer - Intermediate works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.


Why work at UPMC?

  • At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
  • A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the 2020 Corporate Equality Index.
  • We have a rewarding career ladder to grow your career with UPMC.


  • Functions in an upper level position, with responsibility for timely service delivery as well as project management.
  • Work on medium to large-scale projects in addition to providing services, as determined by the management team.
  • Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
  • Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods.
  • Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs.
  • Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network.
  • Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan.
  • Provides network performance statistics and reports and recommends technical enhancements to the network.
  • The Converged Engineer - Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Nokia, Cisco, Alcatel-Lucent, and Avaya products, as well as a working knowledge of encryption solutions, private branch exchanges (PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN).
  • Reviews, organizes, communicates and records all requests for voice services.
  • Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software. Coordinates, with other Engineers in the delivery to telecommunications and networking services.
  • Reviewing, organizing, communicating and recording requests for Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
  • Constructs, tests and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer.
  • Researches, evaluates and stays current on emerging tools, techniques and technologies.
  • Responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems.
  • Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data.
  • Configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas.




  • Typically has 2+ years of converged communications infrastructure design and support experience.
  • Experience with Cisco access layer switching components Preferred.
  • Experience working with various vendors in troubleshooting data circuit or bandwidth management issues Preferred.
  • Ability to quickly identify and resolve local endpoint data connectivity issues Preferred.
  • Thorough understanding of current fiber and cable standards Preferred.
  • Excellent customer service skills Preferred.
  • Required Experience/Skills/Attributes: Experience conducting site surveys and organizing the documentation into an Engineering Plan. Up-to-date Avaya voice product experience Up-to-date PBX experience
  • Hands-on skills to include: Aura Communication Manager, ACD call center, CMS, unified messaging, SIP/H.323 trunking, SIP services, G430/450, S8800.
  • Intermediate to expert level skills required in networking to support converged applications including voice/video/WLAN.
  • Strong interpersonal, written and oral skills. From time to time, candidate may be asked to present project outline to customer.
  • Ability to conduct research on products with various vendors to accommodate changing customer requirements.
  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects.
  • Desired Experience/Skills/Attributes: Experience with Microsoft products including Windows 2000 Server, Active Directory, and Exchange Unified Messaging would be a plus. Experience with Cisco Enterprise solution products. Understanding of Cisco router, switch, and ASA products.
  • Ability to troubleshoot access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, and Static Routing.
  • Hands-on administration experience with Linux/Solaris

    Licensure, Certifications, and Clearances:
    Preferred Licensure: CCNA - Cisco Cert Networking AssocNRS1 - Nokia Ntwrk Routing Spec IACIS - Avaya Cert Integration SpecACCA - Avaya Call Center AdminCXTECH - AVST Certified CX TechSBCADMIN - Avaya SBC AdminITIL - IT Infrastructure Library

  Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.


Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct