COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Senior Manager- Consumer Contact Center

  • Job ID: 844776108
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Scheduling
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $33.86 to $57.80 / hour

Description

Purpose:

Do you have experience scheduling patient appointments?  Do you have experience working in a call center?  UPMC is looking to hire a full-time Senior Manager- Consumer Contact Center.  This Senior Manager will oversee employees on the Scheduling line.  The position typically works Monday through Friday during daylight hours, but other hours will be required as needed.  The position is located at the Quantum One Building and does include some work from home eligibility.

In this role, the employee would manage coordination and supervision of the scheduling, registration, coding, and charge processes as performed by practice plan staff.  The employee would have direct interaction with physicians, personnel from other practice plans and hospitals, and staff supporting the billing, collections and customer service functions.  They would also oversee a number of employees and their functions

Responsibilities:

  • Direct and support daily staff functions in all areas related to the UPMC Contact Center.

  • Establish and implement processes, thresholds and productivity benchmarks, with successful outcomes for key contact center KPI's.

  • Partner with all Department Managers, Division and Executive Administrators to provide a consistent and effective scheduling process.

  • Administer all revenue cycle policy within the central contact center.

  • Implement consumer-centric revenue cycle workflow, standardization and simplification.

  • Administer all continuing education programs around revenue cycle and consumer service skills for all contact center staff.

  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.

  • Assess and respond to organizational and patient needs with innovative programs to ensure timely access and seamless patient flow throughout all business units.

 

Qualifications

  • Bachelor's degree and 3 years of relevant experience, OR High School and 5 years of relevant experience required.

  • Previous supervisory or management experience required.

  • Thorough knowledge of third-party payer billing requirements, reimbursement practices and regulatory requirements in both a provider and facility setting.

  • Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve.

  • This individual must be highly agile, demonstrate critical thinking skills and able to function in a high-pressure environment with very little direct supervision.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Apply