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Crisis Technician I - resolve Crisis Services

Description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Crisis Technician I to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

This employee will assist in consumer services, maintain a warm, friendly and hospitable environment, answer questions, and obtain clinical information/documentation of all duties previously mentioned.

Responsibilities:

  • Act as a member of the recovery team to provide direct care to individuals and families of the walk-in & structured residence based on CSSP principles, recovery and rehabilitation model of care.
  • Provide supportive counseling to promote consumer stability by utilizing a person centered, strength-based model of intervention.
  • Participate as member of a multidisciplinary treatment team, working in conjunction with crisis care staff, program staff, and physicians and participate in the development and implementation of treatment plans.
  • Provide assistance with ADLs, hygiene and laundry as needed.
  • Manage crisis situations effectively using positive approaches.
  • Meet standards for documentation and completes all required paperwork.
  • Use motivational interviewing with Consumers in a crisis office/residential setting.
  • Participate in interdisciplinary activities such as staff meetings.
  • Maintain the therapeutic milieu, including safety.

Qualifications

  • High school diploma or equivalent.
  • B.S. degree preferred.
  • Crisis experiences preferred.
  • Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
  • Provide direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
  • Excellent interpersonal relations and disposition that is warm, friendly, caring, kind, and hospitable toward consumers and colleagues.
  • Ability work efficiently and independently in crisis setting.
  • Ability to work collaboratively within a multidisciplinary team.
  • Ability to work under stress, with an unpredictable consumer flow.
  • Flexible schedule; rotating shifts.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
  • Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:

  • CPR and CCM training is required within 30 days of hire and annually thereafter
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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