COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Director, Hospitality

Description

Purpose:
The Director of Hospitality provides overall direction in various support services areas. Responsible for planning and executing exceptional services that contribute to world class patient satisfaction survey scores by making patients and visitors feel accepted, welcomed and valued at UPMC.

Responsibilities:

  • Develops goals, objectives and strategic direction for Hospitality Services in accordance with the organizational mission, vision and values.
  • Provides leadership to those directly responsible for hospitality related services. Responsibility includes directing, monitoring, controlling, coordinating and evaluating the operational activities.                         
  • Responsible for the coordination and integration for interdepartmental and intradepartmental services for all areas of responsibility. Frequently leads interdepartmental and intradepartmental work groups, committees and projects to improve patient and customer experiences.
  • Ensures that service standards are met and or exceeded by utilizing patient experience reports, best practices and market information to improve customer served and satisfaction.
  • Serves a role-model for service excellence and patient and family-centered care to all hospital leadership and staff members. Works collaboratively with Human Resources and other leaders to enhance service excellence education during orientation and ongoing.
  • Provides direction for all Directors, managers and supervisors related to hospitality related services. Leads by example and develops staff members for future growth and success.:Demonstrates a leadership style that is facilitative and collaborative. Models behavior consistent with the mission, vision and values of the organization. Ensures Human Resources policies and procedures are followed accurately and consistently Provides timely performance feedback to all direct reports and has input into performance of other Directors, Manager related to hospitality related activities. Promotes opportunities to develop and enhance skill though advanced training and continued education
  • Collaborates with other departments to identify exceptional services that would be of value to patients and visitors these include: patient relations, Nursing, Facilities, Valet, Greeters and Volunteer Services.
  • Identifies concierge services and opportunities. Develop/enhance cycle maintenance system, work order, furniture replacement and other first impression process.
  • Manages policies and procedures for all areas of responsibility. Reviews and updates policies and procedures related to associated hospitality services annually. Ensures departmental functions are in compliance with all federal, state, and local regulatory standards including TJC, CMS, and the DOH.
  • Prepare annual budgets for areas of direct responsibility and advises on budgets related to hospitality services in other departments. Evaluates departmental functions and structures to efficiently and effectively utilize resources; provides alternatives for cost containment/reduction as appropriate. Ensures timely, accurate reporting of departmental financial reporting and budget variance.
  • Develops and tracks key performance indicators to ensure effective processes and enhance hospitality services as evidenced by improved customer service.

 

Qualifications

  • Bachelor's degree in health administration, business, human services, or related field is required.
  • Master's degree is preferred.
  • A minimum of five years experience in healthcare, hospitality or clinical management is required.
  • Must possess excellent customer service, management and communication skills.
  • Experience with training and staff development is also required.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct