COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Clinical Support Specialist III

Description

Purpose:


Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with an active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.



Responsibilities:

 

  • Maintain office equipment and inform appropriate personnel of service needs.
  • Interact directly with patients, family members, staff members, and healthcare professionals. Problem-solving utilizing independent judgment.
  • Utilize computer system to enter, retrieve, edit, and print data as required.
  • Answer work area telephones and triage calls as appropriate.
  • Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
  • Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
  • Provide general clerical support and serve as a resource individual for imaging support personnel. Possess in-depth knowledge of specific department functions (i.e., Scheduling, mammography screening program, file maintenance, etc.)
  • Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
  • Obtain information and schedules examination appointments. Utilize judgment in determining the appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
  • Maintain inventory and orders supplies as required.

 

Qualifications

 

  • High school graduate or GED equivalent.
  • 12 months of previous experience in the use of computers, patient record maintenance, and/or reception is required.
  • Ability to assume a leadership role in the absence of immediate supervision.
  • In-depth working knowledge of Hospital and Radiology Information Systems.
  • Knowledge of third-party healthcare coverage and billing requirements.
  • Interpersonal and communication skills are necessary to effectively interact with patients, physicians, consumers, and other healthcare professionals.
  • Strong customer service and computer skills are highly preferred

 

Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct