COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Contact Center Specialist I

  • Job ID: 902178743
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday, 8:00 - 4:30
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 80760 ZCPSH Horizon Administration
  • Location: , Greenville PA
  • Union Position: No
  • Salary Range: $14.66 to $22.24 / hour

Description

UPMC Community Medicine Incorporated is hiring Contact Center Specialists to support outpatient practices in the Greenville area by assisting patients with scheduling appointments and verifying insurance information. In this position, you will work Monday - Friday from 8:00am - 4:30pm; no evenings, weekends, or holidays! Interested in learning more? Apply today!

Responsibilities:

 

  • Review, verify and enter the patient's demographic and insurance information to ensure data integrity.
  • Answer multi-line telephone system and schedule appointments.
  • Document all actions taken on a patient account. 
  • Demonstrate the ability to understand the reason for the patient's or clinician's call and apply the decision by paging or contacting the appropriate physician's office to meet the patient's needs.
  • Other duties as assigned

 

Qualifications

  • High school graduate or equivalent.
  • 2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.
  • Excellent organizational, interpersonal, and communication skills.
  • Competent in MS Office/PC skills


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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