COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Government Product Sales Support Representative

  • Job ID: 827889540
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medicare & SNP Sales
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $16.36 to $25.72 / hour

Description

UPMC has an exciting opportunity for a Government Product Sales Support Representative in the Medicare and Special Needs Plan Sales department! This is a full-time remote position working daylight hours.

Assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.

Responsibilities:

  • Conduct outbound calls in accordance with sales department initiatives
  • Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests
  • Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line
  • Leverage multiple department applications and systems while speaking to prospective members
  • Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact
  • Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals
  • Document inquiries in sales CRM system in accordance with department guidelines

 

Qualifications

  • High school graduate or equivalent required, college degree preferred
  • Minimum of 6 months of customer service and/or call center experience
  • Ability to make independent decisions required
  • Knowledge of Microsoft Office and Excel Spreadsheet program preferred
  • Experience with Medicare preferred
  • Proficiency in typing
  • Basic analytical skills necessary to evaluate customer needs
  • Demonstrates good organizational skills


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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