COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Customer Service Team Leader

Description

UPMC Magee-Womens Hospital is seeking a Full-time Customer Service Team Leader to support the 71687 - 71687 MAGEE Parking lots department!

The ideal candidate for this position will have flexibility with their schedule, as this department is a 24/7 operation, and coverage for other shifts is occasionally needed. Hours are subject to change based on business needs.

 

Under direct supervision, provide personal customer service to all UPMC patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code.

Responsibilities:

  • Direct valets in directing/coordinating vehicle traffic.
  • Utilize radio communication.
  • Identify a problem and resolve it promptly or contact the appropriate resource.
  • Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether to assist them.
  • Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.
  • Issue parking tickets to all vehicles that pull into the driveway.
  • Greet all patrons with a smile; identify themselves, and direct patrons to the appropriate valet lane with the utmost personalized service.
  • Respond to requests for information or assistance in the hospital.
  • Ability to use independent judgment.
  • Maintain a professional appearance (always displaying UPMC ID) and demeanor.
  • Demonstrate behavior above and beyond normal expectations on a consistent basis.
  • Assist patrons in and out of their vehicles in a prompt and courteous manner.
  • Report any damage or accident with a patron's vehicle.
  • Monitor level of customer service and inform supervisor of any issues affecting a patron's satisfaction.
  • Upon departure, ensure timely return of the vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.
  • Present constructive suggestions and ideas to improve efficiency.
  • Demonstrate sensitivity toward all patrons, using good judgment and being conscious of the emotional state of everyone.
  • Greet patrons in a professional manner and exhibit the Basics of Service Excellence
  • Work as a team leader to direct vehicle traffic, acknowledge patrons' vehicles, and provide access to the medical center.
  • Communicate with both escorts and valets via radio always using proper radio etiquette.
  • Provide full attention to a situation; help without being asked.
  • Must operate customer vehicles in accordance with the Pennsylvania Motor Vehicle Code.
  • Ability to move a vehicle safely to the staging area, if needed.
  • Adhere to the philosophy and standards of UPMC Patrons by conveying respect, enthusiasm, professionalism, and a positive attitude in work situations with patients, peers, medical staff, and visitors.
  • Communicate any problems clearly and effectively with all valets via radio always using proper etiquette.

 

Qualifications

 

  • High School diploma or equivalent preferred.
  • Ability to operate all types of passenger vehicles.
  • Excellent interpersonal and verbal communication skills.
  • 1-2 years of customer service experience is required.
     

Licensure, Certifications, and Clearances:
 

  • Driver's License
  • Act 34

 

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities.

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   Current UPMC employees must apply in HR Direct

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