Description

University of Pittsburgh Physicians is currently hiring a Regular, Full-TIme Office Coordinator to support the Magee Womens OBGYN Altoona group. This position will work a Monday - Friday, daylight schedule.  

The Office Coordinator is responsible for overseeing daily operations of the Magee Womens Altoona office and staff.  Will work in collaboration with senior leadership and Altoona RN Coordinator providing daily direction to staff, maintaining schedules, ensuring site is meeting required budgeted patient volumes and revenue.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Qualifications

• Bachelor's Degree + 6 months of experience
• OR Associate's Degree in Health Care or Business + 2 years of experience
• OR High School Diploma + 4 years of experience
• Previous staff management experience in a medical office setting preferred 

Licensure, Certifications, and Clearances:

• Act 34


• UPMC is an Equal Opportunity Employer/Disability/Veteran

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