COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Customer Support Analyst, PO

  • Job ID: 029192404
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 9:00am to 5:00pm
  • Shift: Day Job
  • Facility: Corporate Supply Chain
  • Department: SCM Proc2Pay Operations
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $22.56 to $38.96 / hour


At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better. 

Why Join UPMC? 

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader you can expect: 

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers and 2020 Corporate Equality Index. 

• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market. 

• Competitive pay 

• Tuition reimbursement 

• Opportunities to grow in your career at UPMC 

The Customer Support Analyst provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst, Procurement Operations works under the direction of Supply Chain Management and will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

This position will work Monday through Friday from 9:00am to 5:00pm from the US Steel Tower in Pittsburgh. Once the training period is over and work can be conducted more independently, there is flexible work from home avalibility with 2 days in the office and 3 days working from home. 



  • Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
  • Maintain and provide sales tax exempt certificates as requested
  • Develop, review, and maintain procedure documents
  • Performs related responsibilities as required/assigned
  • Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)
  • Respect and maintain the confidentiality of all patient, physician, and hospital related information.
  • Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
  • Participate on cross functional teams (internal and external) to support business objectives
  • Perform a routine review of customer inquires and identify trends and opportunities for process improvements



  • One of the following combinations of education and experience is required:
    • Bachelor's degree in Business, Finance, Supply Chain or related field and three (3) years related work experience
    • Bachelor's degree in Business, Finance, Supply Chain or related field and two (2) years previous experience in UPMC Supply Chain Management
    • High School Diploma and four (4) years previous purchasing experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct