COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Account Representative

  • Job ID: 042015895
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00 a.m. to 4:30 p.m. weekdays
  • Shift: Day Job
  • Facility: Community Life Team Inc.
  • Department: Administration
  • Location: 409 South Second Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $16.28 to $24.44 / hour

Description

UPMC is currently hiring for an Ambulance Billing Representative. This position will manage ambulance billing functions to ensure the prompt and correct payment to Community LifeTeam of all monies owed by insurers and patients. Ensure claim are submitted accurately and timely, communicate with insurance companies, billing agencies and patients regarding payment issues, establish reasonable payment arrangements and recommend adjustments to patient pay accounts according to Community LifeTeam policies. Review the posting and balancing of payment/denial and adjustment transactions necessary for closing accounts.  The ability to receive incoming telephone calls in a prompt, professional manner to resolve incoming requests for information or support.

Responsibilities:

  • Basic understanding of the ambulance and non-emergency transport industry.
  • Understand, or be willing to learn, ambulance Third Party Billing and Collection Guidelines and be able to source out the information needed to complete ambulance billing functions
  • Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures. (Be able to read an EOB)
  • Perform duties and job responsibilities in a fashion, which coincides with the service management philosophy of UPMC Health System and Community LifeTeam, including the demonstration of The Basics of Service Excellence towards patients, visitors, staff, peers, physicians, and other departments within the organization.
  • Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt.
  • Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies.
  • Demonstrate knowledge of the current functionality of the patient accounting systems.
  • Meet quality assurance, benchmark standards and maintain productivity levels as defined by management.

Qualifications

  • Qualifications - Internal

  • High school graduate or equivalent.
  • Excellent interpersonal, organizational, communication and effective problem solving skills are necessary.
  • Ability to communicate with patients, payors, outside agencies, and general public through telephone, electronic and written correspondence.
  • Working experience on personal computers, electronic calculators and various office equipment is needed.
  • Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred.
  • Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial.

Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct