COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Radiology Scheduler - Call Center

  • Job ID: 2200019H
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: Urban Consol Scheduling
  • Location: 4601 Baum Boulevard, Pittsburgh PA 15213
  • Union Position: no
  • Salary Range: $16.36 to $25.72 / hour

Description

Are you a dedicated professional interested in building a rewarding career?  Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance?  Then you may be a perfect fit for our Contact Center Specialist I (Radiology Scheduler) role!  This role performs all aspects of scheduling duties for all radiology modalities. Employee will deal professionally with all customers including patients, families, patient units, hospital personnel, physicians, radiologists, referring physicians, and office personnel, etc.

The hours for this position are 8:30 a.m. to 5:00 p.m. Monday through Friday, with alternating Saturday shifts 8 a.m. to 12 p.m. After six months, there is an opportunity to work from home!

Responsibilities:

  • Provide rotational duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed.
  • Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
  • Troubleshoot scheduling complaints and communicate all issues to the supervisor.
  • Gather and record demographic, financial and insurance information on each patient during the initial intake interview which may take place either in person or over the phone.
  • Enter data into the computer and processes requisitions to confirm data entry.
  • Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely.
  • Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record.
  • Document patient demographics accurately.
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors.
  • Enter prescriptions into the document scanner.
  • Participate in the training of new scheduling staff.
  • Schedule exams accurately, both automatically and manually, for all radiology modalities.

Qualifications

  • High school graduate or equivalent.
  • 2 years customer service experience or call center experience required OR 1 year health insurance call center and claims adjustments experience required.
  • Detail Oriented
  • Medical terminology or radiology/imaging scheduling preferred.
  • Must be able to maintain confidential information. 
  • Excellent organizational, interpersonal and communication skills.
  • Competent in MS Office/PC skillsMust be able to make appropriate decisions based on the circumstances as well as established protocols. 
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
  • As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period.

Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct