COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Patient Svcs Representative II

  • Job ID: 046409351
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Regional Physicians
  • Department: HLMC College Ave Fam Med
  • Location: 233 College Ave, Lancaster PA 17603
  • Union Position: No
  • Salary Range: $16.84 to $25.30 / hour


Assures a positive first impression is created for patients. Performs accurate registration and scheduling of patients and a variety of other front office duties with a focus on customer service in support of the overall operation of the clinics and specialty offices. The Senior Patient Service Representative is the patients and publics initial contact and is responsible to provide a positive, professional image. Coordinates and directs the front office staff in completion of responsibilities under supervision of the Manager. Acts as a role model for employees by demonstrating excellent customer relations and outstanding communication skills.


  • Coordination of Personnel and Functions: Coordinates front office staff in performance of daily functions. Attends billing/insurance meetings when appropriate. Attends training on financial and scheduling systems. Provides training to new staff, and acts as a lead resource. Verifies bank deposits and ledger sheet for cash payments.  Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.  Trouble shoots process breakdowns. 
  • Registration: Obtains and verifies demographic, financial and guarantor information. Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. Verifies patient insurance coverage with proper identification. Properly explains payment policy.  Collects co-payments & payment for services. Completes bank deposit slip and ledger sheet for cash payments. Provides patient confidentiality and privacy at all times.
  • Telephone Responsibilities: Answers the telephone promptly and greets caller pleasantly. Returns phone calls to patients as directed by providers-documents in patient record. Takes message from the patient for the providers. Transfers calls regarding medical concerns to appropriate clinical personnel.  Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
  • Administrative/Office Support: Process co-payments and payment of services, according to office procedure and reconciles account balances. Completes bank deposit slip and ledger sheet for cash payments. Review and correct financial system error reports on a daily basis and as needed. Generates & send letters to patients as directed by the providers. Completes patient checkout and schedules follow-up appointment.
  • Secondary Duties: Reports acutely ill patients to the nursing staff/provider. Coordinates the ordering of supplies with the Office Manager. Scans information into the medical record. Opens and distributes mail. Completes referrals as assigned. Charge Entry as needed.



  • High School graduate or equivalent. Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
  • Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
  • Accuracy and attention to detail are extremely important.
  • Must possess strong organizational and communication skills and be able to work independently in a fast paced environment
  • Preferred:
    • Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
    • Knowledge of Medicaid, Medicare and private insurances plans.
    • Knowledge of insurance verification systems.
    • Previous team leader or supervisory experience

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct