COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Referral Coordinator

  • Job ID: 116016561
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00AM-4:30PM
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Specialty
  • Department: Kunkel Surgical
  • Location: 2025 Technology Parkway, Mechanicsburg PA 17050
  • Union Position: No
  • Salary Range: $16.84 to $25.30 / hour

Description

Serves as the primary customer service contact within Patient Access Center. Ensures effective communication between Patient Access Center staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments. Utilizes and promotes use of excellent customer service skills.

*This position will move to a new location effective 6/1/2022 to 225 Grandview Avenue, Suite 303, Camp Hill.

Responsibilities:

  • Provides the primary referral and inquiry customer service presence for the Agency?s services.
  • Manages all incoming calls to the Patient Access Center based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Initiates required referral documentation in the EMR from all referral sources and assigns to the appropriate next person in the referral management process.
  • Coordinate referrals for home health and hospice service lines.
  • Accurately records and data enters insurance/authorization information per EMR requirements; Demonstrates a working knowledge of insurances.
  • Coordinates with Business Development, other intake staff, and referral sources regarding missing or incomplete referral information.
  • Appropriately utilizes Supervisor for outliers, problems, or difficulties
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Maintain open and positive communications with all contacts.

 

Qualifications

  • High School diploma required.
  • Additional training as a medical secretary or licensed practical nurse and knowledge of basic medical terminology is preferred.
  • Four years of experience working in a health care environment preferred or an equivalent combination of education and experience.
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required. High level of independence required in problem solving activities.
  • Strong organizational skills that will generate efficiency & effectiveness. Adaptable to change.
  • Ability to handle multiple tasks in a fast-paced environment & function independently and be ability to prioritize referrals.
  • Ability to analyze issues objectively & provide workable solutions & implement those actions. Team player, flexible, and adaptable to change

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days.

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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