Description
Whether you're looking for a collaborative team setting, a career path that can lead to leadership, an excellent work-life balance, or experience with an industry leader, our Radiology Support department offers many ways for you to get involved!
Purpose:
Under the general direction of the Supervisor, Support Services provides clerical assistance to the Radiology Department. Schedules all radiology procedures from the ACD system, information system queue, and physician script. Verifies, to the highest degree of certainty, that all data that is entered into the Radiology information system is correct including patient name, ID number, physician, insurance, and billing information. Will deal with all customers in a pleasant professional manner.
Responsibilities:
- Enter data into the computer and process requisitions to confirm data entry.
- Document patient demographics accurately.
- Schedule exams accurately, both automatically and manually, from fax and from the radiology ACD queue. Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
- Participate in the training of new scheduling staff.
- Review all imaging resources daily for open slots and potential scheduling errors.
- Operate multi-line phone system and ACD telephone software. Able to follow scripted radiology format accurately and completely.
- Troubleshoot scheduling complaints and communicate all issues to the supervisor.
- Answering phones
- Faxing, copying, and scanning documents
- Scheduling radiology exams
- Preparing paperwork for radiology patients.
- Retrieving orders from the system.
- Greeting patients.
Qualifications
- High school diploma or equivalent.
- 1 year work experience, preferably in a medical office setting.
- Knowledge of medical terminology preferred.
- Computer experience preferred.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
- Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.