COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Lead Care Manager

  • Job ID: 760125049
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Susquehanna Williamsport
  • Department: CASE MANAGEMENT
  • Location: 700 High Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $35.32 to $53 / hour


In addition to staff level care management responsibilities for a unit-specific population assists in the operational activities of staff in the Care Management Department including the facilitation of care and services to patients and families across the continuum of illness. Assists the Director with staff orientation, mentoring, and other operational issues.



  • Performs clinical review on admission and/or continued stay using InterQual criteria to determine the appropriate level of care (Inpatient, OBS, etc.) Obtains all necessary authorizations for level of care including admission and continued stay. Follows payer-specific requirements to obtain and document authorizations.
  • Attends Department meetings and Corporate Care Management Training sessions to maintain current knowledge of all payer and regulatory requirements, UPMC CM policies and procedures, community resources. Ensures compliance with all payer and government regulations.
  • Examines and implements strategies to reduce patient complications and resource consumption for the case-managed patient population. Can function independently and effectively to solve problems. Appropriately refers problem cases to the director of care management and/or medical staff leadership for expedient action or problem resolution.
  • Assists in the daily activities of the Care Management staff including making adjustments to staffing assignments as indicated.
  • Participates in the development of division goals and objectives in conjunction with the hospital's mission, strategic priorities, and performance improvement plan.
  • Collaborates with patients, caregivers, internal/external healthcare providers, agencies, and payers to plan and execute a safe discharge. Re-evaluates and revises discharge plan as patient clinical condition merits. Develops alternative/multiple discharge plans in anticipation of patient need for post-acute services. Uses InterQual criteria to justify appropriate LOC (Skilled, Rehab, Home Care, DME, etc.) and obtain all necessary payer authorizations for post-acute care. Documents Freedom of Choice re: post-acute services.
  • Facilitates the development of educational materials for the department including an orientation program, job-specific competencies, and continuing education.
  • Audits and evaluates the daily activates of Care management staff including utilization review, discharge planning, documentation, and interdisciplinary rounds.
  • Takes a leadership role in the concurrent denial process. Works with Care Management Director, Physician Advisor, Attending Physicians, and clinical team to obtain necessary information and documentation to support LOC. Initiates acceptance of lower LOC when appropriate with assistance from the billing office. Obtains Consent to Appeal on Behalf of Member on all cases with concurrent denial.
  • Utilizes innovative strategies to meet patient care needs when the plan of care meets or exceeds health benefits coverage limitations.
  • Promotes patient safety. Supports CORE measures information for JCAHO requirements.
  • Serves as a resource to clinical and finance teams for clinical documentation requirements, level of care, insurance coverage issues, specific payer and government policies, and post-acute services coverage and availability.
  • Starts discharge planning on admission and ensure discharge documentation is completed and updated regularly. Proactively identifies barriers to discharge and works with the multi-disciplinary team to expedite care, monitor length of stay (LOS), and facilitate discharge. Addresses complex clinical and social situations efficiently to avoid unnecessary delays in discharge. Documents all Avoidable Days in CANOPY system.
  • Participates in the development/revision of departmental policies and procedures. Maintains and updates resource materials for staff.
  • Develops internal and external customer relationships (medical staff, employees, families, payer groups, etc.) Identifies customer needs, develops systems to monitor satisfaction, and develops plans to address areas of dissatisfaction.
  • Reviews medical records daily to ensure patient continues to meet LOC requirements and that chart documentation support LOC determination. Works with Physician Advisor and Attending Physicians to obtain necessary documentation to support current LOC, alters LOC as needed, and expedites discharge planning for patients who no longer require hospital services.
  • Acts as a mentor to staff to ensure departmental standards are met. Provides input to the manager/Director in the evaluation of staff and participates in the performance review process.
  • Develops and maintains a positive working relationship with the medical staff and health care team. Facilitates and arbitrates differences and disagreements. Uses diplomacy and negotiation skills to mediate conflict and achieve team objectives. Incorporates and promotes service excellence principles and strategies into daily work.



BSN/BS in related field3 YOE required2 YOE in Care Mgmt, PLUS 1 YOE in leadership OR 1 YOE as Sr. Prof. Care Mgr.

Licensure, Certifications, and Clearances:
Current Nursing Licensure in the Commonwealth of Pennsylvania. UPMC approved Care Management certification required within one year of hire. Other Requirements: Identification and successful completion of an approved professional contribution.

  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct