COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Software Engineer - Intermediate (Contact Center Specialist)

  • Job ID: 092664080
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: VoiceCommunications IT
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $40.06 to $65.02 / hour

Description

Software Engineer –Intermediate (Contact Center Specialist)

UPMC is looking for a Software Engineer to join their team. This position will be 100% REMOTE.

Job Purpose:

Under the direction of management and more senior members of the team, the Software Engineer -Intermediate will contribute to the overall Software Development Life Cycle (SDLC) for Cisco PCCE and adjacent applications by independently completing assigned projects and tasks by meeting established quality measures. The focus of this position will be to reach a competent level of SQL support, query creation, database creation, maintenance, troubleshooting, and documentation within the Cisco PCCE environment.

Why work at UPMC?

  • At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
  • A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
  • We have a rewarding career ladder to grow your career with UPMC.

 

Job Purpose:

Under the direction of management and more senior members of the team, the Software Engineer -Intermediate will contribute to the overall Software Development Life Cycle (SDLC) for Cisco PCCE and adjacent applications by independently completing assigned projects and tasks by meeting established quality measures. The focus of this position will be to reach a competent level of contact center support, maintenance, creation, troubleshooting, and documentation within the Cisco PCCE environment.

Responsibilities:

•Application Development Cycle - Show fundamental knowledge of application development cycle. Demonstrate an intermediate understanding of the application development cycle.

•Security - Show fundamental knowledge and follow secure coding processes and writing, accessing, and following established security protocols.

•Troubleshooting - Independently resolve issues. Mentor associate-level staff with issue resolution.

•Quality - Follow established support standards. Submit complex MACD requests for review and deliver quality service.

•Design - Follow established design patterns and has awareness of user experience standards. Responsible for individual components of design.

•Integration - Responsible for successful integration with existing PCCE infrastructure

•Documentation - Create and maintain detailed documentation. Responsible for maintaining and validating current documentation.

•Project Management - Has ownership in success of projects. Responsible for estimating and delivering on individual task within project.

•Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

•Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.

•Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

•Software Solutions - Develop, validate, and implement software solutions based on customer requirements, Enterprise architecture standards and defined project designs.

 

Qualifications

Requirements:

•2+ years of contact center support, creation, maintenance, and troubleshooting experience

•Experience with complex development environments, taking abstract concepts and ideas and formulating a detailed software deliverable.

•Experience in developing on cross-functional systems.

•Deep knowledge of basic contact center functionality.

•Highly driven and self-motivated to exceed expectations.

•Ability to work independently and in a team-based environment.

•Proficient in both oral and written communication.



Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct