COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Customer Care Associate (McKeesport, PA)

  • Job ID: 140938830
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Mon Yough Community Services
  • Department: MH Case Management
  • Location: 331 Shaw Street, Mckeesport PA 15132
  • Union Position: No
  • Salary Range: $15.30 to $23.36 / hour

Description

We are hiring a Customer Care Associate to support UPMC - Western Behavioral Health at Mon Yough.

The Customer Care Associate is responsible for multiple duties that support the efficient operation of MYCS Behavioral Health Services. These duties are completed at various locations, and consist of moderately complex clerical work involving the skilled performance of administrative support, clerical/typing, tasks related to data entry, document processing, billing, insurance information verification, and public assistance including a full range of secretarial/reception services involving direct contact with service recipients at the front desk.

The incumbent will join a supportive and motivated team of 10 staff members. The ideal candidate will have prior experience in insurance verification and the mental health field, and is proficient with MS Office products. 

The shift for this position is primarily daylight with 1 later shift worked biweekly depending on staffing needs. Late shifts are typically 10:30 a.m. to 7:00 p.m. and 11:30 a.m. to 8:00 p.m. 

Responsibilities:

  • Interviews and registers patients completing Determination of Liability form following Allegheny County guidelines, completing all updates as necessary. Completes new Determination of Liability on yearly basis as required by Allegheny County regulations.
  • Maintains working knowledge of all required computer systems and department policies and procedures.
  • Maintains and updates current information on physician's and staff's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assess individual's need/purpose in calling/walking into office; determine/differentiate if emergency/non-emergency situation and refer to appropriate staff member.
  • Work Batch error handler reports weekly at minimum to ensure transaction completions
  • Provide full range of secretarial and receptionist support services. Follows all HIPPA guidelines with regards to confidentiality. Scan materials in client chart to assure current, accurate information is available; and monitor charts in coordination with the team supervisor, to assure that they are being maintained in accordance with policies and procedures.
  • Schedule appointments, and complete all updates, in PsychConsult according to the templates/departmental scripts. Schedule, cancel and reschedule patient's appointments. Relay messages to staff and providers. Contact patients to verify or cancel appointments as needed.
  • Gathers information from and provides information to patients and their families. Enter patient information into the computer to initiate a medical record, verify client has MRN #, and to bill.
  • Provide positive, cordial and appropriate front line interactions with all external (patients, family members, healthcare professionals, and vendors) and internal (staff members/service providers) customers..Provide excellent customer service in triaging phone calls, including those from voicemail and answering service, to ensure efficient response from the appropriate staff
  • Actively requests, collects and records patient payments on Share Point. Confirms/verifies insurance benefits with the appropriate carrier via online verification systems or telephone inquiries, including Psych Consult system, and enters appropriate insurance layers.
  • Forward any authorization/insurance issues/concerns to the Department Supervisor and/or the appropriate billing department staff

 

Qualifications

  • High School Diploma/GED and two (2) years customer service experience
  • at least one year of experience as an insurance clerk or patient registration in a medical office preferred.
  • Ability to use Microsoft Word, Excel and Internet Explorer
  • Ability to operate basic office equipment including scanning, copying, and faxing
  • Must be available to work evening hours as scheduled
  • Excellent oral and written communication skills required
  • Excellent organizational, time-management, and follow-up skills required
  • Proficient typing skills
  • Basic knowledge of third party health care requirements and reimbursement practices preferred
  • Basic knowledge of medical terminology, CPT codes and ICD-9 codes preferred


Licensure, Certifications, and Clearances:

  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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   Current UPMC employees must apply in HR Direct