COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Patient Services Representative, Urgent Care Shadyside 12-hour shifts

  • Job ID: 157768709
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: Shadyside Urgent Care
  • Location: 5231 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $16.20 to $25.42 / hour

Description

Summary:
UPMC Urgent Care Shadyside is hiring a full-time Patient Services Representative working three 12-hour shifts between 7:30 a.m. - 8:00 p.m.  The staff in this position provide entry experience for patients.  Courtesy, kindness & friendliness set the stage for a great patient experience!
Every day is different at Urgent Care, fast paced with a wide variety of patients and patient needs.  The Lead role combines front-line hands-on responsibilities as well as opportunities to help colleagues improve accuracy and efficiency. 

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.

Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Greets patients
  • Adds patients to schedule; collects and verifies demographic & insurance information.
  • Reviews/corrects registrations to allow bill to drop 
  • Collects patient copays
  • Periodic responsibilities include requesting monthly templates for providers, monthly alarm testing, 

 

Qualifications

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
  • EPIC preferred 
  • Front desk check-in preferred for medical office 


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   Current UPMC employees must apply in HR Direct

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