COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Temporary Call Center Agent- Medicare/SNP Sales (REMOTE, US)

  • Job ID: 147251690
  • Status: Full-Time
  • Regular/Temporary: Temporary
  • Hours: 7am-9pm + evenings & weekends as needed
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medicare & SNP Sales
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $0 / hour

Description

Are you an advocate of high-quality customer service? If so, this opportunity may be for you! In this assignment, you will provide a critical first impression to callers and help field inquiries regarding our Medicare Advantage products. 

This role will include answering inbound calls, offering prospective members ways to learn about UPMC For Life, helping our Sales teams facilitate member growth by conducting non-cold call outbound campaigns and assist with enrolling beneficiaries right over the phone. 

This position would work a variable set schedule between the hours of 7am-9pm, including evenings and weekends as needed. Flexible schedules are available! 

This position pays a flat rate of $16.10/hr. 

At this time, if local to Pittsburgh, all training will be conducted onsite (Downtown Pittsburgh) for one week. Otherwise, this position is WORK-FROM-HOME!

Responsibilities:

  • Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals.
  • Conduct outbound service calls from a script in accordance with departmental initiatives.
  • Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines.
  • Manage and document sales lead information in CRM system.
  • Various data entry projects 

 

 

Qualifications

• High School graduate or equivalent preferred
• Proficiency in typing, Windows Systems, and MS Office products
• Ability to make independent decisions required
• Minimum 6 months direct customer service experience; call center experience preferred
• Basic analytical skills necessary to evaluate customer needs.
• Exemplary Customer service skills and professionalism in adherence to UPMC based values.

Licensure, Certifications, and Clearances:
• Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal



UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.