COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Software Engineer - Associate

  • Job ID: 135892929
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN-IT Support Svcs
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $34.72 to $52.84 / hour


UPMC is seeking a Software Engineer Associate to join the Health Plan's Telecommunication team! This position supports omnichannel telecommunication software used within our award-winning healthcare call center organization. The Software Engineer Associate is an entry-level position within our dynamic IT group who is responsible for managing enhancement requests, day-to-day end-user support, maintenance, and troubleshooting.

The Health Plan Telecommunications team is looking for an individual who is collaborative, creative, and customer-focused.Our teamwork differentiates us and makes us great. Our combined knowledge and individual talents make us a valuable partner in the business. We seek employees who complement and enhance our skillset. We embrace change and respect each other's creative thinking to overcome opportunities that will lead us to work smarter, not harder even if it's unconventional. We seek to make our customers successful by understanding their needs and challenges, treating them as our business partners.

- Provides software application support and maintenance
- Quality - Follow established coding standards. Submit code for review and deliver quality, unit test code.
- Application Development Cycle - Show fundamental knowledge of application development cycle.
- Project Management - Periodically supports small – medium sized software application projects through their lifecycle
- Handles internal customer requests including: moves, adds, changes, break/fix and inquiries
- Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedbackfrom senior team members for development and effectively incorporates feedback into work and behaviors.
- Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
- Troubleshoots telecommunications issues
- Documentation - Defines and updates departmental technical documentation and databases
- Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral
communications in all interactions to build relationships and accomplish day to day work and projects.

- Software Solutions - Develop, validate and implement software solutions based on customer requirements, Enterprise architecture standards and defined project designs.
- Security - Show fundamental knowledge and the ability to learn secure coding processes and writing, accessing, and following established security protocols.
- Troubleshooting - Show the ability to resolve basic issues and offer input on issue resolution.
- Integration - Responsible for less complex components of integration within a module.



  • Typically has familiarity with the work through education or practical experience.
  • Experience with complex development environments, taking abstract concepts and ideas and formulating a detailed software deliverable
  • Experience in developing on cross-functional systems
  • Deep knowledge of programming
  • Basic understanding of the SDLC
  • Highly driven and self-motivated to exceed expectations Ability to work independently and in a team based environment
  • Proficient in both oral and written communication

This is a remote opportunity with workspace available in US Steel Tower (Pittsburgh, PA) if needed

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct