COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Implementation, Optimization, and Training (IOT) Specialist , Revenue Cycle (Admissions)

  • Job ID: 157771071
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $26.58 to $46.02 / hour

Description

UPMC is searching for an Implementation, Optimization, and Training (IOT) Specialist to join their team at the Central Admissions Center (CAC)! Under the guidance of Revenue Cycle Leadership, the Implementation, Optimization, and Training (IOT) Specialist is responsible for assessing, supporting, coaching and training for revenue cycle Departments and Users for the system. The IOT Specialist is responsible for creating and maintaining various training modules and best practices on all revenue cycle systems and processes in support of standard protocols in a consumer-centric culture, aligning UPMC core values. The IOT Specialist must work closely with all UPMC business units and management to maintain the highest levels of quality and service for patient and physician satisfaction and revenue maximization in a manner that complies with standards established by UPMC and outside regulatory and accreditation agencies. The IOT Specialist will support implementations, coach and mentor users and support/lead optimization projects related to revenue cycle operations. The IOT Specialist will be responsible for travel outside the Pittsburgh region in support of project kick-offs, mentoring or reinforcement of local teams to cover the project schedule.

This position will work 7:00 PM to 7:30 AM on Saturday and Sunday as well as 3:00 PM to 11:30 PM on Tuesday and Friday.  The position is a hybrid opportunity with work at home as well as on site at the Quantum I building. 

Look no further and apply today!


Responsibilities:

 

  • Responsible for effective and thorough user education based on established standard protocols.
  • Travel within the Tri-State region in support of IOT integration projects is required, as necessary.
  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions
  • Responsible for thorough operational assessments, documentation and operational support local and regionally
  • Responsible for fostering partnerships with all Department Managers, Physician and Hospital Key Division and Executive Administrators across the System to provide a consistent and effective training tracks including a focus on computer based learning, implementation support as well as class room learning
  • Responsible for implementing and optimizing a consumer-centric revenue cycle workflow, standardization and simplification process for practices not meeting revenue cycle metrics by way of effective and timely learning modules in a variety of delivery methods.
  • Responsible for assessing and responding to Department requests related to training matters
  • Responsible for the monitoring of consistent benchmarks, thresholds and departmental level metrics that are defined, measurable, tracked and trended as well as a user support methodology related to training . Will act as the primary project lead on regional initiatives as needed to augment the regional support teams.
  • Adheres to human resources expectations for staff and ensuring quality standards are met to support the department protocols.
  • Manages all activities performed in the Central Admissions Center.
  • Provides on call support to Patient Access employees to assist with problem solving and/or staffing concerns and makes effective decisions within the scope of delegated authority.
  • Serves as coach, mentor, team builder and resource person for technical and operational questions.
  • Fosters an environment that encourages employee?s growth and development

 

Qualifications

  • Bachelor's degree and two years of relevant experience, OR Associates degree and three years of relevant experience, OR High School Diploma/GED and four years of relevant experience required.
  • Staff Management experience preferred.
  • Thorough knowledge effective presentation technique.
  • Experience in designing education programs preferred.
  • Experience with adult learning preferred.
  • Previous soft skills training preferred.
  • Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve.
  • This individual must be highly agile, demonstrate critical thinking skills and able to function in a high-pressure environment with very little direct supervision.
  • Project management experience required.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct