Description
UPMC Presbyterian is looking to hire a temporary Surgery Scheduler to join the Heart Catheterization department in Pittsburgh, PA! This position will work Monday-Friday from 7:30am-4:00pm, no weekends or holidays required!
Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations.
Responsibilities:
- Work directly with the department to troubleshoot procedural and operations issues.
- Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
- Ensure that informed consents are signed.
- Provide patients with pre and postoperative instruction according to service-specific guidelines.
- Coordinate patient education seminars and schedules physicians accordingly.
- Collect data for a research study.
- Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
- Ensure all billing and insurance information is current and accurate.
- Complete special projects as assigned.
- Act as liaison between patient and referring physicians.
- Obtain pre-certification and/or referral prior to the date of the procedure.
- Coordinate and track internal and external marketing efforts.
- Attend and schedule department meetings.
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
- Patient specialized procedure (Cardiology) scheduling,
- EPIC patient appointment entry
- Create/Enter EPIC encounters,
- Patient insurance authorization (phone and portal),
- High volume phone interaction w/ patients, staff, physicians, and ancillary departments,
- Scheduling diagnostic patient tests from service line ancillary depts in tandem with primary patient procedure testing,
- Communication through MS Outlook, EPIC In-basket,
- Directly works w/ Lead scheduler, Dept clinician, Unit Director.
Qualifications
- High school diploma or equivalent required.
- Completion of a medical assisting program or 2-4 years of experience in the medical field.
- Proficiency in medical terminology preferred.
- General knowledge of computer software and practice management databases is essential.
- Knowledge of the Epic practice management programs preferred.
- Strong organization, time management, and interpersonal skills.
- Tact and diplomacy are necessary for dealing with physicians, patients, their families, and other employees.
- Ability to deal compassionately and professionally with patients is essential.
- Work independently and possess sound decision-making skills.
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers’ compensation carriers regarding scheduling and approval of surgical procedures.
- Ability to prioritize work demands.
- Ability to consistently maintain confidentiality regarding all job assignments and related information.
- Access to medications is limited to the distribution of the medication to the nurse.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
- Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.