COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Info Representative Supervisor

  • Job ID: 106150624
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Varying shifts - Will work every other weekend
  • Shift: Variable
  • Facility: UPMC Presbyterian
  • Department: Volunteer_Community Sv
  • Location: 3471 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $18.78 to $31.22 / hour

Description

Purpose:
Responsible for the training, supervision, and performance of information representatives and greeters to maintain patient, visitor, and associate safety, satisfaction, and quality.

Responsibilities:

  • Directly supporting and developing the Information Representative staff working by their side; ensuring any safety protocols for incoming foot traffic are adhered to for all entrances; employee rounding, scheduling.
  • Availability for flexible scheduling to cover staff vacancies as needed.
  • Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
  • Schedule personnel to meet operational needs in accordance with volume and budgetary guidelines.
  • Provide direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
  • Ensure the safety of patient information and patient privacy is protected in compliance with HIPPA, ensuring compliance with UPMC policies and guidelines around mask-wearing and support person monitoring
  • Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory
  • Contribute to relevant and timely performance feedback to associates through the performance review process.
  • Conduct the orientation, training, and coaching of new team members.
  • Ensure routine competency checks are completed for all associates with appropriate follow-through.
  • Conduct and document service recovery on all customer complaints as per operational guidelines.
  • Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.

 

Qualifications

  • High school diploma/GED required
  • 3 years of relevant experience required; prior leadership experience preferred
  • Experience working in a healthcare environment preferred.
  • Excellent communication and customer service skills required.
  • Ability to work independently.
  • Proficient in Microsoft Office Suite.

Licensure, Certifications, and Clearances:

  • Act 34
  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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