COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Lead Office System Assistant


Under the general direction of the Supervisor, Support Services interact as a Team Leader with the Office System Assistants in Reception. Coordinates daily activities of the reception area to promote the efficient and continuous provision of high-quality service to Radiology customers. Receives, coordinates, and distributes information from physician offices, ancillary departments, and the Radiology Information System in order to effectively initialize the flow of patient care. Assures that he/she and all assigned staff utilize the highest degree of specificity entering ICD-9 diagnosis codes for all outpatient radiology exams. Demonstrates the ability to schedule all radiology procedures from the RIS and physician script and assures that all assigned staff complies with departmental expectations. Acts as the resource for all new employees and ensures that orientation requirements are fulfilled. Verifies, to the highest degree of certainty, that all data entered into the informatics systems is correct including patient name, ID #, physician, and billing information. Monitors and maintains their assigned clerical and patient areas to assure the highest degree of cleanliness and readiness. Interacts with all individuals with a professional, tactful demeanor and resolves all conflicts to the satisfaction of the customer. Acts as the resource contact for all patient satisfaction concerns proactively seeks resolution of customer concerns and maintains real-time communication with his/her supervisor.


  • Greet patients and coordinate exam processes.
  • Participate in quality improvement activities.
  • Make decisions based on situational assessment.
  • Seek increased responsibilities.
  • Achieve customer service.
  • Enter appropriate ICD-9 codes based on patient diagnosis.
  • Accept and support change.
  • Undertake self-development activities.
  • Establish and maintain an atmosphere of caring and support for patients, visitors, medical staff, and co-workers.
  • Provide radiology division schedules for ancillary departments to assist with the admission and coordination of patient care.
  • Contribute to building a positive team spirit by assisting co-workers and helping on an ongoing basis.
  • Look continually for opportunities to improve processes and systems.
  • Perform job functions thoroughly and accurately.
  • Exhibit objectivity and openness to other views and accepts criticism and feedback.
  • Process outpatient arrivals on the computer and schedule both in-patient and outpatient add-on radiology exams following the required scheduling guidelines.
  • Promotes effective and concise communication with all members of the healthcare team, verbally and in writing.
  • Cooperate with all members of the healthcare team.
  • Put success of team above own interests.
  • Demonstrate interpersonal skills.
  • Display commitment to service improvement.
  • Available for duty according to department guidelines for unscheduled absences, punctuality, and manpower requirements.
  • Actively seek service recovery solutions that resolve customer complaint and communicates each occurrence with the supervisor.
  • Successfully manages competency demands.
  • Assist with the performance of internal audits to verify documentation compliance.
  • Participate in the training of all new staff.
  • Exhibits excellent listening skills and is proactive.
  • Maintain an organized, neat, and safe work environment.
  • Display a positive outlook and pleasant demeanor.
  • Exhibit sound and accurate judgment.
  • Demonstrate clinical competency.
  • Verify billing information and patient demographics in the information system.
  • Answer the phone professionally and politely and take accurate phone messages.
  • Develop teamwork.
  • Demonstrate flexibility. Prioritize and organize multiple duties in a constantly changing environment.
  • Exhibit tact, consideration, and tolerance for interpersonal differences.



  • High school diploma is required.
  • A strong knowledge of medical terminology is required.
  • ICD-9 coding experience desired.
  • Knowledgeable in the use of computers including Microsoft Word and Excel.
  • A minimum of six months of clerical experience is required.
  • Excellent customer service skills are required.
  • Previous radiology experience is preferred.
  • Previous leadership experience in hospital or customer service preferred. 

Licensure, Certifications, and Clearances:

  • Act 34
  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct