COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Patient Services Representative (UPMC Passavant)

  • Job ID: 174763375
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday-Friday daylight
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 55891 ZCMS1 Orthopaedic Specialists
  • Location: 9104 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $15.30 to $23.36 / hour

Description

UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support their busy Orthopaedic office at UPMC Passavant!!

The hours for this position are Monday-Friday daylight (either 7:45am-4:15pm OR 8am-4:30pm) with occassional travel to other satellite offices in the area and once a month to the office in Bethel Park.

A Patient Services Representative is responsible for front office duties which include checking patients in, scanning insurance cards, and taking copayments. When not in a clinic setting, the Patient Services Representative will chart prep and drop charges.

Ready to join the team? Apply today!

Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Confirm and/or update patient registration information at checkout
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Schedule follow-up appointments within the practice at checkout

 

Qualifications

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.  

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct