COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Health Care Concierge, Associate- Intake Coordinator

Description

UPMC has an opportunity for a Health Care Concierge, Associate - Intake Coordinator in the Afterhours Customer Support department. This is a regular, full-time postion working Monday through Friday 10:00 a.m. to 6:00 p.m.  Must be able to work Overtime once a month Saturday or SUnday as needed.  This is a work from home position.

The Health Care Concierge, Associate-Intake Coordinator services complex health insurance products across our lines of business & acts as an advocate for Health Plan customers (member, provider, facilities, etc.) by providing guidance, interpretation, and education on benefit coverage levels, claims payment and various program inquires.

Responsibilities:

  • Ability to understand and effectively communicate information regarding a product line or function including benefits and claims information.
  • Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
  • Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests.
  • Conduct outbound service calls in accordance with departmental initiatives.
  • Investigate inquiries from UPMC Health Plan customers.
  • Follow up on and document actions required to service inquiry from UPMC Health Plan members, prospective members and providers.
  • Service and Document inquires in accordance with UPMC Health Plan Customer Service Center quality guidelines.
  • Attend all member service meetings, trainings and power summits as scheduled.
  • Service product lines of business to meet member and department needs.
  • Manage multiple member inquiries across interaction types including telephonic, fax, online, chat, web messages and email.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the member.
  • Answer and investigate incoming inquiries from UPMC Health Plan members, prospective members and providers.

 

Qualifications

  • High school diploma or equivalent required.
  • College degree preferred.
  • Minimum of 2 years of customer service and/or call center experience.
  • Proficient in typing required.
  • Proficient writing skills required.
  • Ability to make independent decisions required.
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred.
  • Complex analytical skills necessary to evaluate customer inquiries.
  • Demonstrates good organizational skills.
  • A desire to help others and portray empathy in all situations.
  • Ability to learn complex health plan information.
  • Demonstrate flexibility and motivation to learn & grow in the position.
  • Flexibility in work schedule.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct