COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Emergency Department Patient Services Representative

  • Job ID: 244494567
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 100 Fairfield Drive, Seneca PA 16346
  • Union Position: No
  • Salary Range: $14.66 to $22.24 / hour

Description

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.
Why Join UPMC?
We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader you can expect:
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.
  • A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
  • Competitive pay
  • Tuition reimbursement
  • Opportunities to grow in your career at UPMC
UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support patient registration at both the front-desk and bedside within the Emergency Department at UPMC Northwest. Beyond patient registration, you will also assist with the switchboard by taking calls and paging all codes.
 
Status: part-time, 20hours per week
Shift: primarily be 10:00 am-8:30 pm, occasionally working other shifts per department need
Days: Varied days including possible weekends and holidays
 
An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. 
 
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.

Responsibilities:
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Provides a warm greeting for all patientsSupport and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Proper patient identification to start clinical record (utilizing biometrics if applicable)
  • Facilitator of financial gatekeeping with clinical partners.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Obtains or updates necessary demographic and insurance-related information.
  • Works independently to perform a timely patient interview and registration for services at the bedside.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • May in the course of duties be in rooms where medications are stored. No contact with medications is allowed.

 

 

Qualifications

  • Completion of high school diploma or equivalent.

Clearances/Licensure: (to be acquired after offer acceptance and before start date - we will provide instructions on how to obtain)

  • Act 34 with renewal
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

 

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct