COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Central Scheduler Lead

  • Job ID: 247262149
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: M-F; 7:30 am- 4:00 pm
  • Shift: Day Job
  • Facility: Pinnacle Health Cardiovascular Institute
  • Department: Linglestown Rd PhysOffic
  • Location: 2808 Old Post Rd, Harrisburg PA 17110
  • Union Position: No
  • Salary Range: $17.44 to $26.16 / hour

Description

Purpose:
Works with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Serves as the liaison among employees, supervisors, physicians, patients and other departments when issues and concerns arise. Makes adjustments to staffing and/or call routing based on utilization.

Responsibilities:

 

  • Creates, maintains, and enters information into databases.
  • Functions as a liaison among employees, physicians, supervisors, patients and other departments when issues and concerns arise.
  • Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
  • Orients new employees and provides monthly educational updates to all staff.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies.
  • Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
  • Delegates assignments during low call volume times. Makes adjustments to staffing and/or call routing based on utilization.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient?s needs.
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E. for our patients no matter what.
  • Know and follow all organizational/departmental policies/procedures.
  • Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work.
  • Commit to high quality, safe work; encourage others to have similar standards.
  • Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.
  • Avoid shortcuts to ensure quality and safety measures are not circumvented.
  • Encourage patient and family involvement in processes involving patient safety.
  • Speak up with other service partners to ensure high quality and safety.
  • Report serious events/incidents per policy.
  • Assists with contacting and rescheduling patients when providers? schedules change and directs phone calls to proper destination or takes messages as needed.

 

Qualifications

  • Associates degree preferred.
  • Two years' experience in information technology and/or the office setting required.


Licensure, Certifications, and Clearances:
Clearances must be dated within 5 years
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct