COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Relations Coordinator

  • Job ID: 232904036
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 730-5 OR 9-7 + every 5th Saturday
  • Shift: Day Job
  • Facility: UPMC Presbyterian
  • Department: Volunteer_Community Sv
  • Location: 3471 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $18.78 to $31.22 / hour

Description

Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission, and resolution of patient complaints/grievances to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, and resolving and accommodating the special needs of patients and their families/visitors.

Responsibilities:

  • Participate on committees related to family-centered care or service excellence.
  • Assist volunteer activities associated with the Patient Representative function.
  • Carry out requirements of complaint management policy and procedure.
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
  • Participate in care conferences as a support person for family members, aiding in understanding, interpreting, and organizing information for inquiry resolution.
  • Accurately document and report accounts of problems and activities on behalf of patients and families.

 

Qualifications

  • Bachelor’s degree and 1 year of customer service experience; or an associate degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
  • 1 year of health care experience required.
  • Ability to command resources, influence peers, and multi-task.
  • Understand and apply quality improvement principles.
  • Excellent written and verbal communication and organizational skills.
  • Strong computer skills and ability to work independently.
     

Licensure, Certifications, and Clearances:

  • Act 34
  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct