COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Patient Services Coordinator

  • Job ID: 250905439
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Regional Physicians
  • Department: HCC Lititz Office
  • Location: 1575 Highlands Drive, Lititz PA 17543
  • Union Position: No
  • Salary Range: $15.76 to $23.58 / hour



The Coordinator is responsible for performing numerous Surgery Center duties. The role continues with responsibility for greeting, admitting, and directing patients and visitors, interacting with physician offices, answering the phone, preparing all patient charts, and scheduling surgical procedures. This individual is also responsible for preparing and maintaining monthly logs and reports, as well as reviewing all reports for accuracy of data entered and correcting errors appropriately. Patient registration, OR scheduling, cashiering, and charge entry are all done in MPAC. The role also includes, copying of medical records, and maintaining credentialing documentation. The individual must function independently, display flexibility in adjusting to changing priorities, consistently display a positive and professional attitude, and maintain strict patient and physician confidentiality. Must be able to effectively make and execute decisions that affect the daily operations of the Surgery Center.


  • *Performs other duties as assigned.
  • *Performs in accordance with system-wide competencies/behaviors.
  • Mail instruction booklet to all patients as each OR reservation is received.
  • Assemble patient charts prior to the day of surgery.
  • Act as a reference for patient questions. Follow up to ensure patient inquiries have been satisfied.
  • Answer and appropriately triage all phone calls to the Surgery Center.
  • Register patients appropriately upon admission to the Center. Assist individuals as needed.
  • Check daily reports for accuracy and follow up on discrepancies. Maintain a filing system for daily reports.
  • Enter all Surgery Center charges into Surginet.
  • Maintain both self and work area in a manner consistent with a professional environment.
  • Type and update policies, procedures, memos, forms, and any other correspondence as requested by managers or staff.
  • Greet all individuals who enter the Surgery Center. This includes patients, visitors, sales representatives and physicians.
  • Maintain patient census log and prepares monthly financial and statistical reports and forwards to the Director.
  • Maintain and update credentialing files and lists on all staff physicians at the Surgery Center. Mail and forwards all credentialing information to physician offices and Medical Staff Services.
  • Print and distribute a daily OR schedule after all OR times have been verified with the physician's office.
  • Schedule procedures by entering data into Surginet, assigning appropriate OR room, time and minutes. Distribute copies of reservations to appropriate individuals and departments.
  • Collect cash payments, copays, and deductibles and documents all information in the Cashiering system, posts memos and gives receipts to patients. Keep a record of all receipts and payments.
  • Counsel patients on financial assistance and available services. Contact patients or responsible party regarding co-pays, deductibles and any out of pocket expenses they may incur and advise them on method of payment.
  • Responsible for ICD-9 coding for correct diagnosis entry and CPT coding for all procedures for maximum reimbursement.
  • Create, maintain, and retrieve patient records that are housed at the Surgery Center. Ensure the security, safekeeping and timely return of all records, which are retrieved and provided to requestors for review. Account for all records that leave the file area. Perform duties related to the release of medical record information. Ensure that the release of information is handled following the laws of confidentiality.
  • Support and contribute to UPMC Service Excellence mission and abides by all UPMC departmental policies, procedures, and goals.


  • High school diploma or equivalent is required. 1 to 2 years experience in a related medical field, preferably in a fiscal/admissions/patient relation's function.
  • Medical terminology, experience with ICD - 9 and CPT codes, and knowledge of third party healthcare coverage and medical billing practices required.
  • Experience with mainframe and personal computer-based applications.
  • Proven ability to work well in a team environment and consistently maintain a positive and professional attitude.
  • Excellent organizational and written and oral communications skills required.

Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct