Description
Purpose:
Provide essential support to the Inpatient Rehabilitation Team by managing communication between patients, staff, providers, schedulers, and all UPMC departments involved in patient care. Receives and processes clinical information pertinent to the facilitation of prior authorizations for medications. Facilitates the comprehensive continuity of care of the inpatient rehabilitation patient, including, but not limited to the transplant, stroke, and LVAD population.
Responsibilities:
- Coordinates and assists medical management of the inpatient rehabilitation patient including but not limited to patient communications, outside physician offices, scheduling all required appointments and testing, obtaining authorizations for medications, coordinating with outpatient pharmacies, collaborating with Rehab Clinicians, and Post-Acute Liaison for home care and equipment needs, and clerical support.
- Demonstrate the ability to establish priorities, perform assignments and meet productivity thresholds in the allotted time frames while maintaining accuracy and attention to detail.
- Maintain patient confidentiality.
- Maintain weekly/monthly productivity.
- Support Rehab Clinicians and members of the Inpatient Rehabilitation Team.
Qualifications
- High school diploma or equivalent required.
- Associate degree preferred.
- Two years’ experience with administrative support in an outpatient clinic, physician’s office, or other health care setting.
- Knowledge of medical terminology required.
- Ability to handle a high-volume workload and remain focused and organized under pressure.
- Ability to multi-task and meet deadlines.
- Ability to perform duties with a significant degree of independence and initiative.
- Strong interpersonal, communication, and customer service skills required.
- Proficiency in Microsoft Office products preferred.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
- Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
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