COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Workforce Coordinator, Registration/Scheduling

  • Job ID: 250155433
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00am to 4:30pm
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: Urban Consol Scheduling
  • Location: 4601 Baum Boulevard, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $21.60 to $36.02 / hour

Description

Are you a dedicated professional interested in building a rewarding career?  Are you interested in a call center position that offers terrific benefits, growth opportunities, and an excellent work-life balance?  Then you may be a perfect fit for our Workforce Coordinator role! This position is responsible for the coordination of daily operations related to applicable call centers. The coordinator will serve as a team lead for staff members, assist in maintaining the quality and efficient operation of the call centers, and provide support to all skills to ensure effective call coverage as needed.

 After an initial training period, there is some work-from-home opportunity!

Responsibilities:

  • Support process improvement to ensure all calls are answered within the established minimum standard.
  • Schedule call-center staff based on call patterns and skills, call volume monitoring, and coordinating resources for various call queues 
  • Work with management to ensure adequate staff, contingency plans, and workflow monitoring 
  • Monitor and ensure appropriate level of phone coverage is provided to enhance and improve patient access
  • Responsible for providing feedback and recommending corrective actions 
  • Provide coverage as needed to support daily call center operations 
  • Analyze workflow to maximize automation and follow-up procedures 
  • Compile daily, weekly, monthly staff productivity and call center reports for management review 
  • Work with appropriate supervisors and staff to address issues
  • May support call-offs and staff schedules to ensure coverage 
  • Coordinate projects assigned by manager 
  • Performs in accordance with system-wide competencies/behaviors. 
  • Performs other duties as assigned.

 

Qualifications

  • High School diploma or equivalent 
  • Bachelor's degree in business or health administration preferred 
  • Requires a minimum of 5 years experience in call centers using call center tools such as Avaya CMS or IEX 
  • Previous Epic experience a plus 
  • Workforce management experience a plus
  • Must be knowledgeable of operational processes within a call center 
  • Must possess excellent computer skills, including experience in Microsoft Word, Excel, and Access applications 
  • Must possess strong technical and analytical skills 
  • Must demonstrate the ability to communicate well, both orally and in writing, and effectively problem solve


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Apply