COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Referral Coordinator

  • Job ID: 248915211
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Family Hospice & Palliative Care OP
  • Department: HSP Access Center
  • Location: 50 Moffett Street, Pittsburgh PA 15243
  • Union Position: No
  • Salary Range: $15.50 to $23.66 / hour


UPMC Family Hospice is currently hiring a Full-Time Referral Coordinator! This position will sit out of the West Mifflin office.


  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Provide support/coverage/job sharing for call off, request off and lunch breaks.
  • Ensure that information provided by callers/referral sources is accurate and complete.
  • Give necessary attention to accuracy and detail.
  • Coordinate referrals for HME/RT for our network and non-network providers.
  • Communicate potential areas of concern to the servicing provider and follow up as necessary.
  • Maintain logs and file documents in accordance with departmental policy.
  • Assist management with special projects in a reasonable and timely manner.
  • Give high priority to patient/customer satisfaction.
  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.
  • Act as an advocate for the patient/customer.
  • Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Identify issues and concerns that customers may have and assist in resolutions.
  • Maintain open and positive communications with all contacts.
  • Interface with referral source, patient/family and provider to assure timely delivery.
  • Produce administrative reports as required.
  • Provides the primary referral and inquiry customer service presence for the Agency?s services.
  • Manages all incoming calls to the Patient Access Center based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Initiates required referral documentation in the EMR from all referral sources and assigns to the appropriate next person in the referral management process.
  • Coordinate referrals for home health and hospice service lines.
  • Accurately records and data enters insurance/authorization information per EMR requirements; Demonstrates a working knowledge of insurances.
  • Coordinates with Business Development, other intake staff, and referral sources regarding missing or incomplete referral information.
  • Appropriately utilizes Supervisor for outliers, problems, or difficulties
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Maintain open and positive communications with all contacts.



  • High School diploma required.
  • Additional training as a medical secretary or licensed practical nurse and knowledge of basic medical terminology is preferred.
  • Four years of experience working in a health care environment preferred or an equivalent combination of education and experience.
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
  • High level of independence required in problem solving activities.
  • Strong organizational skills that will generate efficiency & effectiveness.
  • Adaptable to change.
  • Ability to handle multiple tasks in a fast-paced environment & function independently and be ability to prioritize referrals.
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct