COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Integrated Operations Center Analyst - Associate

  • Job ID: 265226242
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: Enterprise Service Ops
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $21.68 to $32.70 / hour

Description

UPMC is looking for an Integrated Operations Center Analyst to join their team. This Position will be ON-SITE at the UPMC Forbes Tower Location. This role will be a Day-Shift working 7am – 7pm, you will work 3 days on then have 3 days of then you will work 4 days on followed by 4 days off. This will alternate each week back and fourth.

Description

The Integrated Operations Center position supports a 24x7x365 application monitoring and UPMC enterprise wide communication utilizing a combination of network tools, Cherwell ticketing and various communication methods.
Why work at UPMC?

  • At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
  • A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
  • We have a rewarding career ladder to grow your career with UPMC.


Responsibilities:

  • Uses the IOC monitoring tools such as MrGui, Netcool, and Sitescan, etc.
  • Has basic knowledge of hospital terminology.
  • Is familiar with and enforces security policies of the physical data center.
  • Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
  • Displays basic knowledge of OPC job scheduler and be able to complete jobs in error when requested.
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Solid analytical and organizational skills with clear focus under pressure.
  • Shows basic knowledge of Cherwell, which is used for incident reporting, Unplanned Event escalation, Planned Event notifications and Change Requests (RFCs).
  • Sends basic Unplanned Event Escalations
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Performs tape handling procedure: Prepare for pickup and receive backup tapes from Iron Mountain, and ftp report for next day?s delivery. Understands the reason for the tape backup process.
  • Strong customer service orientation, with the ability to communicate among highly technical teams.

 

Qualifications

Qualifications

  • Typically has familiarity with related work through education or practical experience.  
  • Must be Customer Service oriented.
  • Must display excellent interpersonal, written and communications skills.


Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct