COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Mgr, Imaging Support Services

  • Job ID: 297541827
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 9:00 a.m. to 5:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Susquehanna Williamsport
  • Department: Radiology
  • Location: 700 High Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $29.80 to $44.70 / hour


Manages the Imaging Department's non-technical daily operations at multiple locations. Serves as the Radiology Information System Administrator and the compliance representative for the department, ensuring total fiscal compliance and maximizing revenue.


  • Designs/utilizes the right tools to capture customer satisfaction and evaluate concerns. Creates and promotes a work team environment where the focus is routinely placed on achieving the highest level of patient/customer satisfaction. Hardwires evidence-based best practices to enhance the customer/patient experience. Has an understanding of customer-centric service metrics and implements plans to achieve the highest levels of patient/customer experience. Understands that patient safety is everyone's responsibility. Speaks up in a non-confrontational and educational manner when seeing a safety breech; develops or participates in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
  • Serves as the System Administrator for Radiology Information System and the Information Technology contact for other systems required to support Imaging. Coordinates testing between Susquehanna Health and the vendor.
  • States clear expectations and specific timelines/deadlines when assigning and committing to project work. Dedicates necessary resources to achieve intended results. Adheres to ethical, legal, and regulatory standards. Strongly encourages the team to accept responsibility and models those behaviors outlined in the Code of Conduct. Is a good financial steward of the organization's resources and develops department plans that utilize resources effectively.
  • Monitors and updates RL6 patient events and compliant tracking.
  • Helps to establish operational and budgetary goals, monitoring outcomes to ensure compliance by operating within budget and participating in the decision-making process.
  • Solving Problems and taking a proactive approach to anticipating and preventing problems. When a problem occurs, defines those problems, investigates obstacles, gathers relevant information, and decides on an appropriate solution. Is able to anticipate problems before they occur and develop action plans to mitigate the impact. Good leaders are able to build consensus in teams to solve problems for the best outcomes.
  • Exceptional leaders are often keenly aware of emerging trends and place the organization in a position to take advantage of opportunities. They identify long and short-term goals that support the organization's strategic plan. Allocates required resources, allows for contingencies, and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way.
  • Participates in and welcomes self-assessment opportunities. Participates in SH offered education activities and is fully engaged while in attendance. Maintains active membership in professional associations and keeps abreast of changes in the health care industry as it relates to the special area of expertise. Completes all educational activities as required by SH. Assumes responsibility for personal education and performance related to patient safety; reports unsafe conditions and events immediately.
  • Effective leaders energize their staff, increasing motivation to be successful in their jobs. Maintains adequate staffing levels to provide department services. Creates a positive department environment that fosters open communication and teamwork. Enforces and manages a culture of C.A.R.E. and personal accountability. Encourages and actively participates in climate survey action plans to support a culture of positivity.
  • Emotional intelligence is the knowledge needed to effectively communicate on an interpersonal level, building strong personal relationships. Good communicators understand others' emotions while managing their own emotional responses during difficult conversations. Demonstrates effective interpersonal relationships with all service partners, including physicians and volunteers. Places a higher priority on team goals than individual goals and personal success/recognition. Uses data to support opinions, and values in shared decision-making processes. Builds strong relationships and commitment toward organization goals through professional interactions with others. Models C.A.R.E. behaviors in all interactions with others.
  • Participates in teams related to processes, computer system upgrades, and financial initiatives.
  • Has a solid understanding of the organization's Mission, Vision, and Values and is able to help translate those into service partner activity which leads to results. Mission, Vision, and Values form the basis for the organization's culture. Effective leaders are fully engaged in the culture and help service partners connect to a purpose in their work that is reflective of the culture.
  • Ensures coding and compliance guidelines are met to receive maximum reimbursement.
  • Takes a positive approach to change and continuously implements quality improvement processes. Remains open to suggested changes and does not become defensive when offered new solutions. Effective in helping service partners deal with change in a positive way to achieve desired results.
  • Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases.
  • Establishes and maintains competency-based orientation and training of employees.
  • Manages the Imaging Department's non-technical daily operations at multiple locations.



Bachelor's degree in Healthcare is required within two years of hire for all future applicants.

Three years experience working in Healthcare/Medical Imaging required.

Two years of management or related experience required.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct