COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Facilities Dispatcher

  • Job ID: 293777292
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Variable
  • Facility: Corporate Administrative Srvs
  • Department: Dispatch Team
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $16.20 to $25.42 / hour

Description

UPMC has an exciting opportunity for a Facilites Dispatcher! The Dispatch Team handles hundreds of phone calls and web requests for maintenance needs at more than 300 UPMC buildings every day. This is a 24/7 operation, so the flexibility to be able to work different shifts, weekends and holidays is a must. After the training period is over, this position will work remotely from home. This position will be scheduled for 12-hour daylight shifts, some weekends included. Must have excellent computer and customer service skills, strong communication, and be able to multi-task. 
The Facilities Dispatcher will act as initial contact to record and route routine and emergency requests to appropriate personnel in various UPMC facilities including PUH, MUH, SHY, CHP, WPIC, Magee and Mercy Hospitals as well as various off-sites and University buildings.

Responsibilities:

  • Immediately recognize hazards or threats to life safety, patient safety, etc. and both instruct the person calling to act appropriately and safely while gaining all necessary information in the process. Coordinate emergency dispatcher to internal and external disasters, log tracking data and cost recovery information.
  • Assist management with data research and compile various reports as requested including: Risk Master, TMPs, PMs, PEs, cycle maintenance, invoicing, insurance claims, frequency requests, billing, pneumatic tube, elevators, etc.
  • Direct work requests via radio, alpha pager and/or phone to the appropriate facility and craftsmen as needed to assure that the resolution is conducted with regard to efficiency, safety and within established procedures.
  • Alpha page first responders for emergencies, i.e. floods, power outages, water shortages, external disasters- weather related, etc.
  • Maintain current with numeric and alpha paging system distribution lists as well as radio communications and compliance with FCC Regulations.
  • Perform all aspects of dispatch: receive request, dispatch to appropriate craftsman, create work order and perform closeout functions upon completion and perform follow up as needed.
  • Coordinate with management team, staff responses to internal and external disasters, day-to-day work requests, cycle maintenance, equipment failures and on-site inspections (DOH, JCAHO, AALAC, and EPA).
  • Serve as a role model of service excellence for the institutions by providing quality services that are responsive to client needs, proactive in scope and accessible in nature.
  • Understand and prioritize incoming data and information and both initiate an effective and appropriate response, as well as relay the accurate information to management, infection control, EH&S, Security, Corporate Real Estate, etc.
  • Create/update and distribute web requests, PMs, PEs, TMPs, and daily work orders in a timely manner.
  • Log all elevator calls, attendance call offs, automatic door calls, etc. as directed.

 

Qualifications

  • High school diploma or equivalent is required.
  • Two years of experience working in an office or hospital setting required.
  • One year of experience as a dispatcher and/or call center operator preferred.
  • Skills in database systems and proficiency in Microsoft Office Programs required.
  • Proficient computer typing, minimum 40 wpm required.
  • Good communication skills with the ability to organize and direct routine and emergency responses.
  • Strong written skills and the ability to follow detailed written and verbal direction.
  • Ability to respond appropriately under stressful and/or emergency situations.
  • Comfortable in high-volume call environment


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct