COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Producer Support Representative (Remote)

  • Job ID: 294265972
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Indiv Sales & Acct Mgt
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $17.92 to $28.44 / hour

Description


Manage membership growth and retention throughout the service area via telephone sales. Support the department?s sales processes including answering inquiries from prospective UPMC members, employers, producers and/or individuals. Assist external and internal producers with individual enrollments and manage a book of business to ensure that all leads are followed up on and tracked properly in a timely manner.

Responsibilities:

 

  • Meet or exceed individual sales and service goals.
  • Support the department's sales & account management processes.
  • Ensure producers have the tools needed to assist prospective and current members.
  • Support external producers by assisting with any issues.
  • Maintain a prospective individual sales book of business.
  • Present UPMC Health Plan products to prospective/existing clients and external producers telephonically and in face-to-face encounters as needed.
  • Answer incoming inquiries from prospective/existing members and external producers.
  • Document inquiries in accordance with sales department guidelines.
  • Conduct outbound service calls in accordance with departmental initiatives.
  • Assist team in increasing overall market share by region and county.
  • Stay proficient in UPMC Health Plan's products, sales tools, guidelines, and processes.
  • Develop and maintain credibility in the marketplace by completing Pennie and sales license trainings as needed.
  • Gain and log competitive information in appropriate fashion and location.
  • Provide reports as required by sales department weekly, monthly, quarterly, and annually.
  • Create and provide reports to producers as needed.
  • Have an active role in delivering and reinforcing key communications and priorities to the producer community.
  • Complete assigned team tasks in a timely manner.
  • Develop and maintain training materials and conduct trainings virtually and face-to-face as needed.
  • Assist with testing applications (Marketplace/Salesforce etc.) as needed.

 

Qualifications

  • B.A. degree or equivalent industry experience.
  • Demonstrate a strong work ethic that will help position teams'success.
  • Exhibit the willingness to become successful in over the phone selling to a specific market or customerbase.
  • Demonstrate ability to develop and maintain credibility in the marketplace.
  • Establish interdepartmental relationships.
  • Ability to multi-task and work within a team environment.
  • Excellent written and oral communication skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work with and take direction from management.
  • Desire to continue upward progression within organization.


Licensure, Certifications, and Clearances:
PA Health and Accident License required within 90 days of hire.
 

  • Insurance Sales License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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