COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Manager, Quality Management - Williamsport, PA

  • Job ID: 302885906
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Community Care Behavioral Health
  • Department: Quality-LC
  • Location: 25 West Third Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $33.86 to $57.80 / hour


UPMC has an exciting opportunity for a Manager, Quality Management within Community Care Behavioral Health (CCBH)! This is a regular, full time position based in Williamsport, PA, with hybrid  work arrangements (can be fully remote other than occasional in-person meetings and on-location audits; working up to approximately 10-15% travel). 

The Manager, Quality Management is responsible for managing and performing functions related to quality management and improvement, in compliance with the Commonwealth of Pennsylvania Department of Health quality assurance regulations, Act 68, URAC, NCQA standards and HealthChoices reporting and quality improvement deliverables and Community Care needs. The Manager, Quality Management facilitates and manages new and ongoing projects, including management of the comprehensive provider evaluation process for all contracts across the company and attends local quality-related Committee and ad hoc meetings.


  • Works with Provider Relations and management staff to ensure that credentialed and recredentialed practitioners and facilities meet Community Care quality standards.
  • Responsible for researching best practice provider evaluation models on a national basis.
  • Responsible for designing and performing on-site audits of medical records, when needed.
  • Identifies opportunities to present at local and major behavioral health and health care conferences.
  • Responsible for facilitating interaction with various regulatory and oversight entities, including DHS, multiple county offices, etc. regarding the evaluation process.
  • Responsible for quality data collection, regarding services provided, population(s) served, and network providers.
  • Assists with training responsibilities for providers, Members, and staff on identified issues.
  • Responsible for preparing monthly and quarterly quality improvement reports.
  • Responsible for designing and conducting targeted audits, when needed.
  • Responsible for new and ongoing projects as assigned, including management of the comprehensive provider evaluation process.
  • Responsible for the development, design, documentation and evaluation of the provider profiling process, and the enhancement of provider reporting.
  • Responsible for participating and/or oversight of complaints, denials and grievances.
  • Responsible for management of the provider benchmarking process.
  • Responsible for analysis of data collected.
  • Responsible for identifying trends related to network providers.



  • 5 years clinical experience.
  • 2 years in a progressive management/leadership experience in behavioral health.
  • Master's degree required.
  • Licensed healthcare professional preferred.
  • Strong background in managed care preferred.
  • History of quality management implementation and participation.
  • Ability to maintain effective professional liaison with all levels of executive and medical staff, including professional and institutional providers of care.
  • Excellent clinical, written and oral communication skills.Independent problem solving based on sophisticated knowledge of quality standards (NCQA & URAC), clinically pertinent issues related to product and population served, and the operating practices of this organization.
  • Ability to manage multiple projects from initiation to implementation by targeted completion dates.
  • Ability to identify trends or problem areas.
  • Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement.
  • Ability to analyze data related to product and participating providers.
  • Knowledge and ability to supervise and direct the work of others.
  • Responsiveness to deadlines and has work completed on or before deadline 95% of the time.
  • Demonstrated knowledge of clinical treatment.

Licensure, Certifications, and Clearances:
Pennsylvania licensure: LSW, LCSW, LPC, licensed MFT, licensed RN (with BSN) and/or a licensed PhD (psychologist) preferred. Certification in Behavioral Health specialties preferred.

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct