COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Staff Development Coordinator

  • Job ID: 247425952
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:30am to 5:00pm
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: Urban Consol Scheduling
  • Location: 4601 Baum Boulevard, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $20 to $33.22 / hour

Description

Are you a dedicated professional interested in putting your coaching and training skills to work?  Are you interested in a position that offers terrific benefits, growth opportunities, and an excellent work-life balance?  Then you may be a perfect fit for our Staff Development Coordinator role! This position will provide direct support to staff for training and development. Must be able to work both independently and interdependently with managers, supervisors, and leads to offer training and coaching support for front-line staff.

After an initial training period, there is some work-from-home opportunity!

Responsibilities:

  • Plan, organize and direct a wide range of coaching/orientation activities to improve technical competency, personal enhancement, improve productivity, increase overall job skills function and customer service skills. Execute existing quality assurance program (communicate, monitor/observe, measure performance monthly utilizing side-by-side and remote call observation) ensuring customer service skills. Refine performance expectations, measurements and definitions to maximize efficiency and effectiveness.
  • Responsiveness to customer and business expectations. Ensure staff participation and completion of process improvement training, coaching and development. Care and maintain both electronic and paper records of all training activities. Analyze and report individual and group results and make recommendations to senior call center management to improve efficiency and quality of processes.
  • Work with the department to identify deficiencies and improvement plans. Individual mentoring sessions will be created to improve overall performance. Recommend Performance Improvement Plan measures to department Supervisor or Manager and evaluate compliance with those plans Analyze and suggest recommendations to management for process changes to improve patient, physician and staff satisfaction while improving efficiency and quality of all processes within department.
  • Provide mission-critical coaching and communications support for emergency preparedness, customer service, assisting in the development of potential leaders and staff transitions within each department.
  • Develop training materials and procedures to ensure standardized communication and documentation of training and procedures while utilizing each job functions procedures and related systems as required and demonstrate competency at all levels of training.
  • Proactively perform service recovery activities, respond to internal/external customers as required, and monitor statistical data to ensure commitments, both in terms of speed and quality of service delivery, are being met and exceeded
  • Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.

 

Qualifications

  • Bachelor's degree and one year experience or High school diploma or equivalent and two years' experience in related health care experience, teaching/training.
  • Equivalent combination of education and experience will be considered.
  • Supervisory experience preferred.
  • Experience in staff training/development/coaching strongly perferred
  • Experience in call centers preferred
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
  • Prior working experience on personal computers and various office equipment.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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